Pradyumna Kumar Rana

• Oversee all day-to-day activities, including opening and closing procedures, ensuring smooth service, and maintaining a welcoming atmosphere.
• Ensure all equipment, like coffee machines, is in good working order and report any maintenance issues.
• Maintain a clean, organized, and inviting cafe environment, ensuring adherence to all health and safety standards.
• Recruit, hire, and provide comprehensive training to new staff on products, equipment, customer service, and company policies.
• Create and manage employee work schedules and time records, ensuring adequate staff coverage.
• Ensure high levels of customer satisfaction by resolving complaints, addressing needs, and cultivating a loyal customer base.
• Manage inventory, coordinate with vendors, and order supplies (coffee, milk, takeaway cups, etc.).
• Monitor and optimize the cafe's financial performance, manage cash handling, track expenses and revenues, and work to improve profit margins.
• Develop and implement marketing and promotional strategies to attract new customers and increase sales

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Responsible for day-to-day operations, including profit management, inventory management, crew hiring and training, scheduling, quality control of all foods.
• Controlled food cost and store level variances.
• Lead and motivate a team of employees to ensure customer satisfaction, quality standards, and operational excellence.
• Ensure compliance with all company policies and procedures, including safety and security protocols.
• Supervised guests at front counter, answering questions regarding products.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Manage day-to-day operations of the cafe.
• Train employees on drinks preparation and proper use of coffee equipment.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.
• Ensure all cafe areas are clean and tidy.
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Maintain updated records of daily, weekly and monthly revenues and expenses.
• Rotated merchandise and displays to feature new products and promotions.

• Ensure to manage all store related works.
• order taking from customer as well as manage online order and manage cash counter and electronic payment like card payments and wallet payments.

• Brief employees about rules of the cafe.

• Ensure that the machines such as coffee machine or tea machine are working fine.

• Make sure the cleaning is done before the daily operations start Keep a record of monthly expenses and revenues.

• Coordinate with suppliers for the stock of raw materials.

• Maintain healthy relationship with customers.

• Coordinate with the staff according to different shifts and confirm the availability.

• Maintain the standard and quality of the services provided.

• Coordinate with the baker and chef to plan out a new menu.

• Ensure that the needs of the customers are fulfilled.

• Manage the billing procedures

Ensure smooth operations of our cafe when we are understaffed.

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Ensuring product quality and availability.

• Working closely with the store manager to lead staff.

• Overseeing retail inventory.Assisting customers whenever necessary.

• Organizing employee schedule.Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently.

• Supporting store manager as needed.

• Complete store operational requirements by scheduling and

assigning employees; following up on work results.

• Maintain store staff by recruiting, selecting, orienting and training employees.

• Maintain store staff job results by coaching, counseling and

disciplining employees; planning, monitoring and appraising job results.

• Identify current and future customer requirements by establishing report with potential and actual customers and other persons in a position to understand service requirements.

• Ensure availability of merchandise and services by approving contracts,maintaining inventories Protect employees and customers by providing a safe and clean store environment.

• Maintain the stability and reputation of the store by complying with legal requirements.

• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.

• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.

• Develop a schedule of holiday activities and promotions

throughout the year strategically designed to bring in more

revenue.

• Provide training to improve the knowledge base of the staff and utilize cross‑training methods to maintain productivity when employees are absent.

• Work with vendors and manufacturers to bring in effective

marketing displays for the sales floor and store windows.

• Manage all controllable costs to keep operations profitable.

• Manage stock levels and make key decisions about stock control Analyze sales figures and forecast future sales.

• Deal with staffing issues such as interviewing potential staff,

conducting appraisals and performance reviews, as well as

providing or organizing training and development.

• Ensure standards for quality, customer service and health and safety are met.

• Respond to customer complaints and comments.

• Organize special promotions, displays and events.

• Opening and closing the restaurant.

• Appointing, inducting, and mentoring new staff members.

• Scheduling shifts and assigning tables to service staff.

• Resolving customers' questions and grievances in a professional manner.

• Conducting payroll activities in an accurate, timely manner.

• Ensuring that the restaurant adheres to pertinent health and

safety regulations.

• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.

• Sourcing better deals on all resources and equipment that

warrant replacing or replenishing.

• Recording all income and expenses and ensuring that cash

registers are balanced.

• Managing and training the concierge, night auditor and team of receptionists.

• Ensuring the front desk provides a professional and friendly

service for customers.

• Dealing with customers, including handling complaints when they come to the desk.

• Troubleshooting emergencies

• Scheduling your staff rota

• Liaising with other departments