Praful Pandey

Client Engagement Specialist

Axiom Technologies Services Pvt. Ltd.

Noida

02.2019 - Current

Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
Identified opportunities for account growth based on knowledge of market trends and competition.
Reviewed and adjusted project plans to minimize and eliminate roadblocks.
Partnered with service team members to identify risks, resource allocation requirements and needs for project success.
Recommended products to customers, thoroughly explaining details.
Followed up with customers about resolved issues to maintain high standards of customer service.
Effective liaison between customers and internal departments.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Trained new personnel regarding company operations, policies and services.

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