Summary
Overview
Work History
Education
Skills
Languages
Technical Credentials
Languages
Timeline
Generic

Praful Pandey

Noida

Summary

Dedicated and results-oriented professional with 7 years of diverse experience, including 4 years as a Procurement Specialist in the IT industry and 3 years as a CRM Manager in Real Estate. Results-driven and customer-focused CRM Manager with 2 years of experience in optimizing customer relationships and enhancing user engagement. Skilled in leveraging CRM software, data analysis, and personalized marketing strategies to improve customer satisfaction, retention, and revenue growth. Seeking to utilize my expertise in customer lifecycle management and cross-functional collaboration to drive brand loyalty and business success at Diligent Builders Pvt. Ltd.

Overview

6
6
years of professional experience

Work History

DY. Manager

Diligent Builders Pvt. Ltd.
Noida
09.2023 - Current
  • Lead and manage the company's CRM system to enhance customer engagement, retention, and satisfaction.
  • Oversee the implementation of personalized customer solutions, improving client satisfaction by 25%.
  • Collaborate with sales, marketing, and customer support teams to align CRM strategies with business goals, contributing to a 15% increase in revenue.
  • Conduct regular data analysis and reporting, utilizing CRM tools to track customer behaviour, identify trends, and optimize outreach strategies.
  • Develop and execute post-sales strategies that resulted in a 20% increase in client referrals.
  • Spearheaded the transition from traditional communication channels to a more integrated digital approach, improving efficiency by 30%.
  • Ensure smooth data migration and CRM system upgrades, working closely with the IT department.

CRM Manager

Ramyug PMS Pvt. Ltd.
Noida
09.2022 - 09.2023
  • Developed strategies for increasing customer satisfaction through better communication practices.
  • Assisted in developing process improvements to optimize efficiency of all CRM operations.
  • Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
  • Collaborated with cross-functional teams including product development, marketing, finance. to develop customized solutions tailored specifically for customers' requirements.
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.

Key Account Manager

Axiom Technologies
02.2019 - 08.2022
  • Company Overview: Axiom Technologies is an Australian based managed IT Services Company which delivers tailored solutions across a number of different areas including hardware, software, IT managed services and professional services.
  • Ownership of buying and sourcing processes leading to success in the key areas of negotiations, account management, vendor management and purchasing life cycle management.
  • Collaborate and work with Procurement team and business Project Managers to identifying sourcing opportunities based on spend through the buyer and sourcing assisted processes.
  • Follow up with suppliers/distributors & Logistics to ensure orders reach on time and updating backend sales system.
  • Identifying new vendor catalogs to streamline the buying process and the selection of items for purchase.
  • Weekly/Fortnightly/Monthly statement reconciliation.
  • Customer service. UPSELL and CROSS-SELL where possible or give recommendations/suggestions to customers.
  • Resolving Customer queries for deliveries ETA, Product Availability, Refund request.
  • Using SAB Ariba and other cloud-based accounting software platform such as Xero.
  • Microsoft, Office TimeLine, Adobe connects, PPT Productivity, PyCharm, VMWare, Citrix, Snagit and many more Licenses procurement through vendor or distribution channel.
  • Handling diverse supplier base with different suppliers with different practices of quality and financial regulations.
  • Resolve all customers' complaints to the customer satisfaction and proactively seek to identify the cause and expedite the resolution of service issues and prevent re-occurrence.
  • Ensure timely generation and circulation of reports.
  • Assist in the development of sound supplier statements of work and requests for proposals.
  • Axiom Technologies is an Australian based managed IT Services Company which delivers tailored solutions across a number of different areas including hardware, software, IT managed services and professional services.

Education

B.Tech - Computer Science & Engineering

Kurukshetra University

Sr. Secondary -

National Public School
Yamuna Nagar, Haryana

Secondary -

National Sr. Sec. School
Yamuna Nagar, Haryana

Skills

  • SAP Ariba
  • Xero
  • Microsoft Office
  • Internet surfing
  • Verbal communication
  • Written communication
  • Problem-solving
  • Interpersonal skills
  • IT solutions
  • Technical skills
  • Customer relationship management
  • CRM software
  • Sales strategy
  • Team leadership

Languages

  • English
  • Hindi

Technical Credentials

  • CCNA
  • CORE JAVA
  • C
  • C++

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

DY. Manager

Diligent Builders Pvt. Ltd.
09.2023 - Current

CRM Manager

Ramyug PMS Pvt. Ltd.
09.2022 - 09.2023

Key Account Manager

Axiom Technologies
02.2019 - 08.2022

B.Tech - Computer Science & Engineering

Kurukshetra University

Sr. Secondary -

National Public School

Secondary -

National Sr. Sec. School

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Praful Pandey