Praful Singh
HR Assistant-II
Kolkata,MH
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
Work History
HR ASSISTANT - II
Amazon
6 2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
SR Associate Product Compliance
Amazon
10.2023 - 03.2024
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Completed daily logs for management review.
- No errors in Production in last 6 months.
Sr Associate Recruiting Services
Amazon
09.2022 - 09.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
CCSS REPRESENTATIVE
HSBC
06.2021 - 09.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Saved customer from fraudulent calls and scammers.
BDA
BYJU'S
11.2020 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Postgraduate Degree in Human Resources Management - Human Resources Management
Symbiosis Centre For Distance Learning
Pune, India 04.2022 - 12.2024
Bachelor of Commerce - BCom in Accounting and Finance - Accounting And Finance
Calcutta University, Kolkata
Kolkata, India 04.2016 - 12.2020
High School in Commerce - undefined
Kendriya Vidyalaya Ballygunge
04.2004 - 12.2016
Skills
Amazon Seller Central
Customer Service
Customer Support
HR Management
Human Resources (HR)
Management
Microsoft Office
New Hires
Onboarding
Operations Management
Payroll Administration
Recruiting
Teamwork
Basketball
Human Resource
Reading
Volunteeringleadership
Amazon, 11/2023, 12/2024, Volunteer Work for child care childrens Bengaluru, Karnataka
Made crosswords for children at child care home volunteering for amazon.
No Errors in the last 6 months committed in operations.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Timeline
SR Associate Product Compliance
Amazon
10.2023 - 03.2024
Sr Associate Recruiting Services
Amazon
09.2022 - 09.2023
Postgraduate Degree in Human Resources Management - Human Resources Management
Symbiosis Centre For Distance Learning
04.2022 - 12.2024
CCSS REPRESENTATIVE
HSBC
06.2021 - 09.2022
BDA
BYJU'S
11.2020 - 12.2020
Bachelor of Commerce - BCom in Accounting and Finance - Accounting And Finance
Calcutta University, Kolkata
04.2016 - 12.2020
High School in Commerce - undefined
Kendriya Vidyalaya Ballygunge
04.2004 - 12.2016
HR ASSISTANT - II
Amazon
6 2024 - Current