Praful Singh
HR Assistant-II
Kolkata,MH
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
Work History
HR ASSISTANT - II
Amazon
6 2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
SR Associate Product Compliance
Amazon
10.2023 - 03.2024
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Completed daily logs for management review.
- No errors in Production in last 6 months.
Sr Associate Recruiting Services
Amazon
09.2022 - 09.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
CCSS REPRESENTATIVE
HSBC
06.2021 - 09.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Saved customer from fraudulent calls and scammers.
BDA
BYJU'S
11.2020 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Postgraduate Degree in Human Resources Management - Human Resources Management
Symbiosis Centre For Distance Learning
Pune, India 04.2022 - 12.2024
Bachelor of Commerce - BCom in Accounting and Finance - Accounting And Finance
Calcutta University, Kolkata
Kolkata, India 04.2016 - 12.2020
High School in Commerce - undefined
Kendriya Vidyalaya Ballygunge
04.2004 - 12.2016
Skills
Amazon Seller Central
Volunteeringleadership
Amazon, 11/2023, 12/2024, Volunteer Work for child care childrens Bengaluru, Karnataka
Made crosswords for children at child care home volunteering for amazon.
No Errors in the last 6 months committed in operations.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Timeline
SR Associate Product Compliance
Amazon
10.2023 - 03.2024
Sr Associate Recruiting Services
Amazon
09.2022 - 09.2023
Postgraduate Degree in Human Resources Management - Human Resources Management
Symbiosis Centre For Distance Learning
04.2022 - 12.2024
CCSS REPRESENTATIVE
HSBC
06.2021 - 09.2022
BDA
BYJU'S
11.2020 - 12.2020
Bachelor of Commerce - BCom in Accounting and Finance - Accounting And Finance
Calcutta University, Kolkata
04.2016 - 12.2020
High School in Commerce - undefined
Kendriya Vidyalaya Ballygunge
04.2004 - 12.2016
HR ASSISTANT - II
Amazon
6 2024 - Current
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