Praful Kumar Singh Yadav

A goal-oriented professional with over 11 years of experience in IT Service Operations entailing System Administration, Change Management and Infrastructure Management.
Experience in analyzing information system needs, evaluating end user requirements and custom designing solutions with skills in administering change requests and access control.
Delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes.
A technocrat with exposure in managing projects on system updates, upgrades, migration, maintenance, IT infrastructure development and technical support.
Expertise in managing complete project management activities, ensuring timely deliveries as per defined quality standards.
Established cordial relationships with technical teams & client's for resolving technical issues and successfully executing concurrent projects within defined time and budget.
Devised corporate IT initiatives while participating in planning, root cause analysis and implementation of infra solutions.
An effective leader with capabilities in motivating teams and maintaining deliverables as per the defined guidelines along with elevation of service standards for operational excellence.

OFSS:(Oracle Financial Software Services)

Project: SiliconValleyBank AMSC, Silicon Valley Bank, US.

SVB has its Application Managed Service Center setup with OFSS at offshore which provides application support and development activities for various financial applications of SVB. We maintain 57 applications of SVB which is based on Investment and Corporate banking from which some are vendor application and some are in-house developed. Major activities include Actimize (Fraud Prevention), Accurate (Reconciliation), BTE (These are the files internally used by the bank), FTP (File Transfer Protocol), Sterling (IBM Product) maintenance and support.

Role: Application Support:

Responsible for the incident management and initial investigation of all support issues that are raised to the group and handled as per agreed SLA.
Interacting with the client for requirement gathering, designing and reporting.
Coordination with testing team for test case preparation and test case review.
Coordination with business user for UAT verification, sign-off and implementation
Worked on Defining SLA and workflows in Service Now.
Creating a change request to implement the production data change as per the requirement of the client.
Generating  monthly incidents and change requests tickets to track the  SLA’s.
Monitoring/Running of daily batches and infrastructure health checks.

BirlaSoft:

Project: Actimize Migration and support, Synchrony Financial, US.

Implementation and Support of Actimize RCM, AIS, Designer and Modeler, Actimize is a AML (Anti Money laundering Tool) a product from Nice Actimize which runs through AIS SAM Solutions and generate Alerts.

Role: Actimize implementation and support.

Worked on installation of AIS and configuration of their files on linux servers
Worked on SAM,AIS,RCM which are of out of box rules.
Worked on configuration of AIS and RCM files.
Worked on creation of transaction codes in RCM front end as per the requirement of the client.
Worked on configuration of thresholds changes in RCM front end and generated the alerts as per client requirement.
Involved  in preparation  of Designed level Document  on  actimize  and  infrastructure overall requirement to the client.
Written test cases on end to end system testing.
Done Installation and Configuration of  Actimize AIS, RCM designer, AIS modeler  on windows in QA, Pre-Production, production and DR environments..
Installation and configuration of files on RCM,Tomact and Apache servers  on Linux.
Configuring the AIS connection, database connection in RCM front end.
Configuring the gem instances in RCM front end.
Responsible for the incident management and initial investigation of all support issues that are raised to the group and handled as per agreed SLA
Worked on Defining SLA and workflows in Service Now.
Creating a change request to implement the production data change as per the requirement of the client.
Generating monthly incidents and change requests tickets to track the  SLA’s.
Monitoring/Running of daily batches and infrastructure health checks.

JPMorgan Chase.

Project: WebOperation(infrastructure and support)

Summary:

Web Operations manages majority of Private Sites built on Windows based platforms.

Environment contains servers, applications and tools run on those servers, and all aspects of connectivity and interactions between those applications and servers.

.Net Web based applications on windows server Platform as part of Chase Online. 

.Net runs on Internet Information Services web platform on Microsoft Windows Server Enterprises Family. 

Role: Infrastructure support

Trouble shooting the web applications when the application web sites are down.
Renewal of server certificates when expired by creating Change request.
Enable/Disable the jobs during the activity and do the catch up once the Maintenance is completed
Analyzing and re- running the failed jobs.
Used to work closely with concern teams during the Failover Event
Used to follow PLM activity as per the JPMC standards
Lead the SR/DR Activity end to end for all the Applications
Keep a track on reoccurring issues and analyze them and report them to Developer for permanent fix.

Project: Actimize

Summary:

(RBAAD) is a program and platform designed to reduce fraud and remove friction from customer experience based on dynamic, intelligent, real time risk decisioning. 

Role: Supporting Production changes.

Taking the load balancers out of route

Stopping the AIS services.

Co-ordinating with various teams for implemeting the changes.

Project: WCM(Web Content Management)

Summary:

WCM ,AEM (Adobe Enterprise management), Adobe Experience Manager is a web-based client-server system for building managing and deploying commercial websites and related services.

Author: An AEM instance used to create, upload and edit content and to administer the website. Once content is ready to go live it is replicated to publish instance. Publish: An AEM instance that serves the published content to the public.

Role: Application Support:

Trouble shooting the web applications when the application web sites are down.
Used to follow PLM activity as per the standards
Send daily report to Management for all the critical jobs
Work on  cloning the environment  when needed.
Support release events MR/DR.
Support changes when ever need to implement in Production.
Checks traffic in  Splunk using  Queries .