Prafull Kumar
Lucknow
Summary
Dynamic professional with extensive experience in operations and team leadership, notably at Blink Commerce Pvt. Proven expertise in inventory management and logistics coordination, driving performance metrics and enhancing staff training. Adept at optimizing processes to achieve operational excellence and ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant store manager
Blink commerce pvt.(blinkit)
02.2024 - Current
- Store operation (order processing, timely GRN, Inventory audit management
- Inventory Management
- In store manpower management
- Roster & attendance management
- Insuring in-store manpower performance as per matrices
- Achieving all SLAs & KRA metrics
- Last mile(Riders) management
Fleet Incharge-UP
Securevalue India Ltd.
Lucknow
11.2023 - Current
- Repair & Maintenance
- Minimize the off road count and upkeep the maximum vehicles to insure no operational issue due to vehicle.
- Driver & fleet management.
- Fuel Management
- Logistic & Transport Management
- Vendor Management.
- MIS & Billing/payments
- Compliance -RTO, tax & Fitness
Team Leader-Operations
Karvy data management Ltd.
Lucknow
09.2016 - 11.2019
- Call center management
- Timely call Answering
- Quality Assurance
- Attendance & Leave management
- Manpower Management
- Customer Service
Team Leader-Operations
Aegis Ltd. (An Essar Group entrprise)
Lucknow
02.2015 - 09.2016
- Call center management
- Timely call Answering
- Quality Assurance
- Attendance & Leave management
- Manpower Management
- Customer Service
Customer Care Executive
Norbell india Pvt ltd.
Lucknow
08.2013 - 02.2015
Education
Bachelor of Science - Biology
University of Lucknow
LUCKNOWSkills
- MS Office
- Inventory management
- Store operations
- Logistics coordination
- Fleet management
- Team leadership
- Performance metrics
- Staff training
Hobbies and Interests
- SPORTS
- MOVIES
- TRAVEL
Languages
- ENGLISH
- Hindi
Timeline
Assistant store manager
Blink commerce pvt.(blinkit)
02.2024 - Current
Fleet Incharge-UP
Securevalue India Ltd.
11.2023 - Current
Team Leader-Operations
Karvy data management Ltd.
09.2016 - 11.2019
Team Leader-Operations
Aegis Ltd. (An Essar Group entrprise)
02.2015 - 09.2016
Customer Care Executive
Norbell india Pvt ltd.
08.2013 - 02.2015
Bachelor of Science - Biology
University of Lucknow
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