Prafull Kumar Mishra
Delhi
Summary
Seasoned professional with 25 years of experience in Inbound Tour Sales & Operations, specializing in international markets (US, UK, Middle East & Canada). Expertise in client handling, supplier negotiations, product development, and business strategy formulation.
Overview
28
28
years of professional experience
Work History
General Manager-Head Customer Success
Hi-Tours (India) Pvt. Ltd.
Delhi
04.2023 - Current
- Driving customer success initiatives to improve client retention & satisfaction.
- Leading inbound tour operations & sales for US, UK, and Middle East markets.
- Designed market strategies that increased inbound travel volumes by targeting key demographics.
- Developed innovative travel products to successfully penetrate emerging markets.
- Contracted hotels/vendors to secure competitive pricing and enhance service offerings.
Manager - Contracting & Operations
Greaves Travel (India) Pvt. Ltd.
Delhi
01.2005 - 04.2023
- Negotiated contracts with hotels and suppliers to optimize cost efficiency.
- Managed inbound tours across global markets, enhancing itinerary planning, optimising costing, and driving client acquisition.
- Handled foreign travel operator (FTO) queries, crafting proposals tailored to international clientele needs.
- Introduced business initiatives aligned with evolving travel trends to capture new market opportunities.
- Directed product development strategies based on customer behavior and destination analysis.
Assistant Manager- US & Canada Market
Hi-Tours (India) Pvt. Ltd.
Delhi
01.2004 - 01.2005
- Delivered personalised travel solutions that consistently achieved high client satisfaction.
- Managed client queries, prepared itineraries, and coordinated bookings to enhance travel experience.
- Supervised local logistics including transport, guides, and on-ground arrangements to ensure seamless operations.
Inbound Senior Tours Executive - US & UK Market
Gatik Ventures
Delhi
01.1998 - 01.2004
- Managed end-to-end tour operations, coordinating hotels, transport, and guides for seamless client experiences.
- Handled large FTO proposals, overseeing design, costing, and execution to meet client expectations.
- Liaised with foreign agents to develop proposals and itineraries, ensuring accurate costing.
Education
PG Diploma - Business Marketing
AIMA
DelhiB.A. - History Hons.
Delhi University
DelhiSkills
- Inbound Tour Operations & Sales
- Operations management
- Event management
- Vendor Negotiations
- Itinerary costing
- Business Strategy
- B2B/B2C relations
Accomplishments
- Successfully handled corporate conferences for Dr. Reddy's Laboratories, HCL Computers, and Oxford University Press.
- Managed spiritual inbound tours from the USA with cultural sensitivity and personalized experiences.
- Consistently exceeded client expectations, achieving repeat business from international partners.
Languages
English
Hindi
Hobbies and Interests
- Writing
- Travelling
- Watching debates & talk shows
Websites
Timeline
General Manager-Head Customer Success
Hi-Tours (India) Pvt. Ltd.
04.2023 - Current
Manager - Contracting & Operations
Greaves Travel (India) Pvt. Ltd.
01.2005 - 04.2023
Assistant Manager- US & Canada Market
Hi-Tours (India) Pvt. Ltd.
01.2004 - 01.2005
Inbound Senior Tours Executive - US & UK Market
Gatik Ventures
01.1998 - 01.2004
PG Diploma - Business Marketing
AIMA
B.A. - History Hons.
Delhi University