PRAFULLA DHAKE
Technical Solution Architect , Senior Project Engineer
PUNE,Maharashtra
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Solution Architect
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
05.2021 - Current
- Delivered pre-sales technical support for Windows server and desktop virtualization.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Managed project scope, schedule, status and documentation.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Supervised deployments and provided troubleshooting and user support.
- Worked closely with product teams to define and prioritize partner feature requests
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Conducted post-sale requirements gathering, analysis, and documentation.
- Analyzed Windows server business to identify spending trends, whitespace and growth opportunities, compliance issues, and assisted account teams in target account development.
- Managed/ Communicate over 30 customer calls per day.
Senior Network Administrator
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
08.2016 - 05.2021
- Deployed antivirus and security solutions throughout entire system network.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Identified copious staff skills advancement opportunities across all company departments.
- Oversaw implementation and application of SaaS tools across entire company system.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Provided required network documentation to inform management.
- Identified and immediately resolved issues with network devices.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
Hardware Engineer
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
07.2013 - 07.2016
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Investigated hardware product issues involving materials and software and devised solutions.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Testing and troubleshoot 50 over PCB's per day
Education
Bachelor of Engineering Technology - Electronic And Telecommunication
JTM COE, North Maharashtra University
Jalgaon 06.2009 - 06.2013
Skills
Process Analysis
Client communication
Business solutions
Customer implementation
Network infrastructure administration
Firewalls, VPNs and security products
TCP/IP protocol
Firewalls
Technical Analysis,
Staff Management, Strong with agile culture and Project Management skill
Policies and procedures
Operations management
Project Management
Testing and Troubleshooting
Linux, Windows System
Python
Systems design
Cloud services
Accomplishments
- Achieved best performance award by completing project within emergency time line with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
Ultimate AWS Certified Solution Architect Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ultimate AWS Certified Solution Architect Associate
10-2021
Cloud Practitioner
10-2021
Technical Solution Architect
Phi Audiocom System Pvt Ltd
05.2021 - Current
Senior Network Administrator
Phi Audiocom System Pvt Ltd
08.2016 - 05.2021
Hardware Engineer
Phi Audiocom System Pvt Ltd
07.2013 - 07.2016
Bachelor of Engineering Technology - Electronic And Telecommunication
JTM COE, North Maharashtra University
06.2009 - 06.2013