PRAFULLA DHAKE
Technical Solution Architect , Senior Project Engineer
PUNE,Maharashtra
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Solution Architect
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
05.2021 - Current
- Delivered pre-sales technical support for Windows server and desktop virtualization.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Managed project scope, schedule, status and documentation.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Supervised deployments and provided troubleshooting and user support.
- Worked closely with product teams to define and prioritize partner feature requests
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Conducted post-sale requirements gathering, analysis, and documentation.
- Analyzed Windows server business to identify spending trends, whitespace and growth opportunities, compliance issues, and assisted account teams in target account development.
- Managed/ Communicate over 30 customer calls per day.
Senior Network Administrator
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
08.2016 - 05.2021
- Deployed antivirus and security solutions throughout entire system network.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Identified copious staff skills advancement opportunities across all company departments.
- Oversaw implementation and application of SaaS tools across entire company system.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Provided required network documentation to inform management.
- Identified and immediately resolved issues with network devices.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
Hardware Engineer
Phi Audiocom System Pvt Ltd
PUNE, Maharashtra
07.2013 - 07.2016
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Investigated hardware product issues involving materials and software and devised solutions.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Testing and troubleshoot 50 over PCB's per day
Education
Bachelor of Engineering Technology - Electronic And Telecommunication
JTM COE, North Maharashtra University
Jalgaon 06.2009 - 06.2013
Skills
Process Analysis
undefinedAccomplishments
- Achieved best performance award by completing project within emergency time line with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
Ultimate AWS Certified Solution Architect Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ultimate AWS Certified Solution Architect Associate
10-2021
Cloud Practitioner
10-2021
Technical Solution Architect
Phi Audiocom System Pvt Ltd
05.2021 - Current
Senior Network Administrator
Phi Audiocom System Pvt Ltd
08.2016 - 05.2021
Hardware Engineer
Phi Audiocom System Pvt Ltd
07.2013 - 07.2016
Bachelor of Engineering Technology - Electronic And Telecommunication
JTM COE, North Maharashtra University
06.2009 - 06.2013
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