Prafulya Tiwari
Key Account Manager & System Admin
New Delhi
Summary
Experienced Account Manager and System & Integration Expert with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Operations Management, Zoho Management, Jira Management, Quality & Compliance Audit, Account Management, Project Implementation, Database Management, Employee On/offboarding, Company On/offboarding, New Feature Testing, System & Process Improvement, Technical Support, Escalation Handling, Agent Training, Agent Grooming, Employee Training OJT, Project Management, Team Building and Team Handling.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
System & Integration Specialist
Newland Chase
Gurugram
08.2021 - 07.2023
- Zoho & Jira Management
- Providing Technical Assistance wrt. Immigo to Newland Chase Employees
- Providing Training to Employees wrt. New & Existing Product
- Performing New Feature Testing & Implementations
- Performing Employee & Company On/Offboarding
- Managing Support Ticketing System
- Performing Quality and Compliance Audit
Account Manager
TravelTriangle
Gurugram
04.2018 - 06.2020
- Managed a team of 10 Members & ensured their efficient functioning and target delivery.
- Handled more than 20 travel agents and helped them grow at TravelTriangle
- Handled Multiple Project and ensured project's success & timely delivery.
- Managing vendor grievances related to payments, competition etc
- Ensured healthy retention rate of vendors/travel agents.
Sr. Product Trainer
TravelTriangle
Gurugram
04.2016 - 03.2018
- Trained more than 100 Agents & ensured quality - high % of conversion of agents over 6 months.
- Ensured Quality of learning that agent got about the dashboard & sales.
- Maintained coordination with B2B and TnA team to ensure success of agents.
- Ensured low churn of agents over 6 months.
Product Trainer
TravelTriangle
Gurugram
08.2015 - 03.2016
- Trained more than 100 Agents & ensured quality - high % of conversion of agents over 6 months.
- Ensured Quality of learning that agent got about the dashboard & sales.
- Maintained coordination with B2B and TnA team to ensure success of agents.
- Ensured low churn of agents over 6 months.
Business Development Executive
Vibgyor International Pvt Ltd
New Delhi
07.2014 - 02.2015
- Promoted Mettler Toledo Products into Industrial Market through Direct Sales.
- Handled business development & sales of Mettler Toledo product range.
- Conducted multiple training session for other employees of Vibgyor International wrt. to Mettler Toledo Products.
Education
MBA - Marketing
Birla Institute of Technology
Ranchi 07.2012 - 06.2014
BHMCT -
Birla Institute of Technology
Ranchi 07.2007 - 06.2011
Skills
Jira Mgmt
Timeline
System & Integration Specialist
Newland Chase
08.2021 - 07.2023
Account Manager
TravelTriangle
04.2018 - 06.2020
Sr. Product Trainer
TravelTriangle
04.2016 - 03.2018
Product Trainer
TravelTriangle
08.2015 - 03.2016
Business Development Executive
Vibgyor International Pvt Ltd
07.2014 - 02.2015
MBA - Marketing
Birla Institute of Technology
07.2012 - 06.2014
BHMCT -
Birla Institute of Technology
07.2007 - 06.2011
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