Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRAG GUPTA

Guelph,ONTARIO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Manager

SuperSmartPlans
SYDNEY, New South Wales
04.2023 - 03.2024
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

Niagara College
Toronto
05.2024

Bachelor of Commerce -

Chandigarh University
Punjab
05.2022

Skills

  • Account Management
  • MS Office
  • Customer Relations
  • Account Updates
  • Product Knowledge
  • Proficient in CRM SOFTWARE

Certification

  • CRM - CUSTOMER RELATIONSHIP MANAGMENT
  • DIPLOMA IN COOKING BY GK EDUCATIONAL BOARD
  • MICROSOFT EXCEL 2019

Timeline

Customer Service Manager

SuperSmartPlans
04.2023 - 03.2024

Niagara College

Bachelor of Commerce -

Chandigarh University

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PRAG GUPTA