Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pragathees Saran M

Nagercoil

Summary

Dynamic Senior Production Support Analyst with a proven track record at Matrics Technological Solutions, excelling in incident management and performance reporting. Adept at problem-solving and quality assurance, I effectively trained junior team members and ensured system reliability, contributing to enhanced operational efficiency and compliance with SLAs.

Overview

6
6
years of professional experience

Work History

Senior Production Support Analyst

Matrics Technological Solutions
Nagercoil
03.2021 - Current
  • Created and maintained system documentation for production applications.
  • Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
  • Performed daily backups of production data.
  • Deployed patches and updates to existing applications running in the Production Environment.
  • Provided training and guidance to junior members within the team on production support activities.
  • Generated reports on system availability, performance metrics and SLAs compliance.
  • Compiled and submitted monthly and yearly reports.

Production Supervisor

Radiant Engineering Firm
Chennai
06.2019 - 03.2021
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Maintained accurate records of daily production activities.
  • Check quality of molded parts against specified requirements before removal from machine.
  • Updated and maintained databases with current information.
  • Maintained monthly and yearly reports.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

KNSK College of Engineering
Nagercoil
04-2019

Skills

  • Good Problem solving skills
  • Incident management
  • Good technical skills
  • Performance reporting
  • Quality assurance
  • Report making
  • Multitasking skills
  • Ability to work under pressure
  • Microsoft Office, SQL, UNIX

Accomplishments

  • I got the Best Performer Award three times in my experience based on my work.
  • Done with the crack detector robot project using LED, LDR.
  • Participated in workshops on SNEC in Trivandrum.

Timeline

Senior Production Support Analyst

Matrics Technological Solutions
03.2021 - Current

Production Supervisor

Radiant Engineering Firm
06.2019 - 03.2021

Bachelor of Engineering - Electrical And Electronics Engineering

KNSK College of Engineering

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Pragathees Saran M