Pragathi V
Quality Analyst
Bengaluru,KA
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Quality Analyst
Concentrix Services Inc
Bangalore , Karnataka
12.2020 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Representative
Concentrix Services Inc
Bangalore , Karnataka
07.2018 - 12.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Set up appointments with potential and current customers to promote new products and services.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Executive
AuthBridge Research Services Private
Bangalore , Karnataka
10.2017 - 04.2018
- Obtained background check data on characters, financial statuses and personal histories.
- Documented information and submitted detailed reports.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
Education
LKG - Class X -
The New Cambridge English School
Bangalore 06.1998 - 07.2011
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Sri Krishna Institute of Technology
Bangalore 08.2014 - 07.2017
Diploma - Electrical, Electronics And Communications Engineering
MEI Polytechnic
Bangalore 07.2011 - 06.2014
Skills
Writing skills
Process Management
Customer engagement
Customer services
Quality Improvement
Operations monitoring
Correction action planning
Training implementation
Certification
Field Technician Network and Storage
Timeline
Quality Analyst
Concentrix Services Inc
12.2020 - Current
Representative
Concentrix Services Inc
07.2018 - 12.2021
Executive
AuthBridge Research Services Private
10.2017 - 04.2018
Bachelor Of Engineering Technology - Electrical, Electronics And Communications Engineering
Sri Krishna Institute of Technology
08.2014 - 07.2017
Diploma - Electrical, Electronics And Communications Engineering
MEI Polytechnic
07.2011 - 06.2014
LKG - Class X -
The New Cambridge English School
06.1998 - 07.2011