Summary
Work History
Education
Skills
Accomplishments
Awards
Hobbies and Interests
Languages
Internship
Timeline
Generic

PRAGATI OJHA

Kolkata

Summary

Results-driven Billing Executive recognized for exceptional productivity and rapid task completion. Expertise in precise invoice generation, comprehensive account management, and thorough financial reporting enhances operational efficiency. Proven strengths in communication, problem-solving, and time management contribute to seamless billing processes and high levels of client satisfaction. Aiming to leverage skills to further optimize billing operations within a dynamic organization.

Work History

Operations Associate (Seasonal)

Amazon Development Centre (India) Private Limited
Remote
08.2024 - 01.2025
  • Enhanced customer satisfaction by 15% through effective communication.
  • Examined overdue invoices and late accounts to recover revenues.
  • Reviewed contracts, agreements and other documentation related to billing processes.
  • Developed strong professional rapport with vendors and clients.
  • Communicated with customers to recover past due balances efficiently.
  • Validated information accuracy and identified discrepancies with vendors before processing payments.
  • Assessed discounts and shipment charges to finalize invoices.

Indian Political Action Committee
  • Company Overview: Indian Political Action Committee – I-PAC is the platform of choice for students and young professionals to participate in and make meaningful contribution to political affairs and governance of the country, without necessarily being part of a political party.
  • Started as Citizens for Accountable Governance – CAG in 2013, I-PAC has brought some of the best minds from diverse academic and professional backgrounds together and provided them with a unique opportunity to become a part of the election process and influence policymaking in India.
  • Indian Political Action Committee – I-PAC is the platform of choice for students and young professionals to participate in and make meaningful contribution to political affairs and governance of the country, without necessarily being part of a political party.

Education

Bachelor of Arts - Journalism and Mass Communication

The Bhawanipur Education Society College
Kolkata
08.2024

High School Diploma -

The Seraphim's Assembly School
Kolkata, India
06.2019

Matriculation -

The Seraphim's Assembly School
Kolkata, India
06.2019

Skills

  • Effective public speaking
  • Customer engagement
  • Active Listening
  • Concise report documentation
  • Team Management
  • Conflict Resolution
  • Decision Making
  • Critical Thinking
  • Analytical Skills
  • Creativity
  • Time Management
  • SAP ISU

Accomplishments

  • Boosted order processing speed by 20%, enhancing delivery efficiency.
  • Reduced customer complaints by 15% due to improved communication skills.
  • Successfully provided 5,000+ orders during peak seasons.

Awards

  • Top performer of the month, 10/01/24
  • Best Customer Service Delivery, 12/01/24

Hobbies and Interests

  • Travelling
  • Painting

Languages

  • English, Proficient
  • Hindi, Native

Internship

Indian Political Action Committee (I-PAC), I-PAC is the platform of choice for students and young professionals to participate in and make meaningful contributions to political affairs and governance of the country, without necessarily being part of a political party.

Timeline

Operations Associate (Seasonal)

Amazon Development Centre (India) Private Limited
08.2024 - 01.2025

Indian Political Action Committee

Bachelor of Arts - Journalism and Mass Communication

The Bhawanipur Education Society College

High School Diploma -

The Seraphim's Assembly School

Matriculation -

The Seraphim's Assembly School
PRAGATI OJHA