PRAGATI SONI
Goutam Nagar Bhopal
Summary
Driven Banking Officer with a proven track record at Bajaj Finance, adept in risk management and customer service. Excelled in resolving complex issues, enhancing customer satisfaction, and ensuring compliance. Skilled in loan processing and effective communication, my self-motivated approach led to significant achievements in client services.
Customer-oriented Banking Officer offering 6 month of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
Overview
1
1
year of professional experience
Work History
Banking Officer
Bajaj Finance
04.2024 - Current
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing timely and accurate banking services.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
Education
Master of Science - MSC Microbiology
Barkatullah University Bhopal (M.P.)
Bhopal (M.P.)07.2023
Bachelor of Science - BSC Microbiology
Rani Durgavati University
Jabalpur (M.P.)05.2021
Associate of Science - 12th BPC
Govt. Girls School Gadarwara
Gadarwara (M.P)05.2019
High School Diploma -
Govt. Girls School Gadarwara
Gadarwara (M.P)05.2016
Skills
Customer Service-Oriented
Problem-solving skills
Creative Thinking
Self-motivated nature
Client Services
Loan Processing
Verbal and written communication
Employee Motivation
Risk Management
Languages
English
Advanced (C1)
Timeline
Banking Officer
Bajaj Finance
04.2024 - Current
Master of Science - MSC Microbiology
Barkatullah University Bhopal (M.P.)
Bachelor of Science - BSC Microbiology
Rani Durgavati University
Associate of Science - 12th BPC
Govt. Girls School Gadarwara
High School Diploma -
Govt. Girls School Gadarwara
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