Pragati Vedanta
Delhi
Summary
Experienced Cabin Manager and Chief Cabin Crew with a strong focus on building trust and effective communication. Proven leader in guiding teams to meet operational requirements and enhance customer satisfaction. Committed to delivering high standards through strategic leadership and hands-on involvement.
Overview
21
21
years of professional experience
Work History
CABIN MANAGER
AIR INDIA
05.2005 - Current
- Cabin Supervisor(2018-2024) on international sectors with over 16,000+ flying hours on Boeing and Airbus fleet.
- Supervised team of 70 cabin crew, guiding assignments and enhancing operational performance.
- Successfully led crew operations on multiple Ultra Long Haul flights, maintaining excellent safety and service records.
- Supervised numerous flights, including Ultra Long Haul operations, inaugural flight to Milan, and VVIP extra section flight to Cuba as Line Crew.
- Ensured smooth and safe flight operations through strong leadership and situational management skills.
- Monitored cabin crew performance, coaching and providing feedback to foster continuous improvement.
- Applied expert operational knowledge to ensure completion of tasks, enhance workflow onboard, and maintain high service and safety standards.
- Streamlined onboard workflow processes, contributing to improved service delivery during flights.
- Leveraged advanced communication skills to maintain and strengthen guest relationships.
- Handpicked to operate prestigious VVIP and inaugural flights for Air India.
- Recognized for exceptional leadership and mentoring skills as Base Supervisor, improving crew efficiency and morale.
- Certified as line check cabin crew since 2021
- Oversaw cabin management responsibilities from 2024
- Annual Performance- Exceeds Expectations (2026)
Education
10+2 - Science
Dayawati Modi Academy
Rampur, Uttar PradeshB.A. - English Literature
MJP University
PG Diploma - Journalism & Communication
Amity School of Communication
Noida, UPSkills
- Cabin Evacuation Procedures
- Safety management
- Safety compliance
- Crisis management
- Workflow optimisation
- Effective communication
- Crew leadership
- Team leadership
- Team Motivation & Management
- Performance monitoring
- Effective communication
- Conflict resolution
- Patience under pressure
- Patience under pressure
Accomplishments
- Handpicked to operate prestigious VVIP and inaugural flights for Air India.
- Successfully led crew operations on multiple Ultra Long Haul flights, maintaining excellent safety and service records.
- Recognized for exceptional leadership and mentoring skills as Base Supervisor, improving crew efficiency and morale.
- Contributed to operational excellence by streamlining onboard workflow processes to improve service delivery.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Gardening
- Reading
Timeline
CABIN MANAGER
AIR INDIA
05.2005 - Current
10+2 - Science
Dayawati Modi Academy
B.A. - English Literature
MJP University
PG Diploma - Journalism & Communication
Amity School of Communication