Pragatti Singh

• Managing end to end life cycle of employees & fostering strong relationship with stakeholders to promote HR services and providing internal HRSS delivery for North American, Europe, APAC & India.
• Spearhead HR transformation projects, including the transition from HR regional process alignment to Global HR operations for highest quality of HR Service delivery and overall success of organization.
• Leading the process transformation project in the collaboration of business leaders, people enablement team and regional HR Partners for Strategic development, Implementation and administration of HR Services.
• Adhere to Regional Policies and SOPs while creating business process workflow and evaluating work accuracy.
• Working cross-functionally to assess and resolve issues/inquiries and identify trends of queries to refine processes.
• Mentoring people Services team for end to HR operations process for their assigned regions.
• Serving as a SME & Identifying the process gap for training needs & process enhancement.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Managed end-to-end HR operations from hire to retire, utilizing Workday as the HRIS platform and ServiceNow as the employee support tool.
• Led and mentored a team of HR Specialists, ensuring data integrity, providing transactional support, and serving as the subject matter expert (SME).
• Collaborated across multiple business units to deliver process excellence expertise and implement initiatives that enhanced employee experience, increased efficiency & reduced risk.
• Conducted in-depth analysis of customer satisfaction surveys and support ticket responses to identify training and development needs, as well as opportunities for process improvement.
• Partnered with business leaders to understand their business reports requirements and managed the creation and distribution of monthly dashboards, providing insights into employee lifecycle processes and areas for continuous improvement.
• Contributed to operational and human resource strategic planning to optimize cost-efficiency and align resources with forecasted year to meet anticipated demand for the upcoming year.
• Managed org level defined business processes and participating in test scenarios for workday updates all in scopes of end-to-end Business processes.
• Managed all tractional changes like hire, requisition, Onboarding task & Surveys, terminations, Job changes such as Promotion, transfer, Cost center, compensation, location, creating supervisory org, positions, Assign pay group, work schedule., timesheet, EIB files upload for bulk changes, Matrix organization its hierarchies, and employee self-service processes for each of the businesses.
• Ensured legal compliance by regularly reviewing organizational policies and standard operating procedures (SOPs), and initiated necessary approvals in cases of deviations from established policies and business procedures.
• Organized employee engagement programs such as diversity and inclusive events, employee connects Cultural audits, Digital huddles, Wellness sessions, Insurance benefits, R & R etc.
• Managing internal audits and publishing BGC & ISO metrics.
• Preparing a yearly budget based on variance analysis to prior years and plan a year in terms of new hiring, team training needs, and reward and Recognition for the team.

• Managed end-to-end employee lifecycle both from a process and employee experience.
• Created processes, policies & workflows that cater to business needs and achieve operational excellence.
• Worked closely with CEO & leaders to define and execute HR strategy and implemented all aspects of HR including talent development, employee relations, performance management, retention, and change management initiatives that support the business.
• Converted HRIS data into actionable MIS reports, dashboards, and insights focused on headcount, attrition, and employee demographics.
• Analyzed the reasons for organizational attrition and reported to management with recommendations.
• Updated performance management and evaluation process, and track employee and manager participation in the defined processes.
• As a people manager drove employee development initiative, employee relations, and R & R programs.
• Partnered with all business units to foster strong employee relations.
• Managed the employee intranet/portal for updated information and communication of HR programs.
• Organized Fun at work activities to ensure employee engagement and interaction such as Birthday Bashes, Sports activities, Cultural programmes, brainstorming sessions & talent hunts.
• Organized Town hall and skip-level meetings, one one-on-one discussions, and Job satisfaction surveys.
• Administer new employee onboarding and orientation.
• Initiating the BGV process through vendors.
• Providing HR policy guidance & interpretation and keeping employee handbook version updated.
• Probation End Review process.
• Ensuring Pre-payroll process (Attendance input and OD hours).
• Taking care of payroll related statutory like PF, ESI, Gratuity, and returns filling.

• Managed end-to-end hire-to-retire Process for Corporate office and factory outlet as a single point of contact for all the employees.
• Created HR end-to-end business processes and SOPs.
• Led the Greythr transition from the Saral Paypack HRIS tool.
• Created Salary structure under the Shop and Establishment and Factory Act.

• Managed end-to-end HR Operation process across the employee life cycle from Hire to retire process by leading a team of HR associates.
• Ensured seamless support and maintained strong business relationships with stakeholders and clients.
• Managed Recruitment, Onboarding, BGV, Performance management, Employee relations, Statutory compliances, Leave and time management, Grievance management, Payroll management, Exit formalities, Compensation structure, and many more for various clients across India.
• Estimated and planned annual manpower requirements along with all the division/ Department heads and the concerned directors.
• Strict adherence and compliance with the provisions of various Labour legislation (Shops & Establishment Act, EPF, ESI, PT etc.), Registrations and Renewals etc.
• Online ECR Preparations & upload PF & ESI Payment Challans, Monthly/Half Yearly/Annual Returns & PF Transfer/Settlements etc.

• Worked for Asia-Pacific countries (Malaysia, Philippines, Singapore & Australia) for SAP recruitment and L& D process.

• Involved in Organizing & Coordinating SAP Technical, Functional & process related training as per client Requirements.
• Managed end-to-end IT & SAP recruitment drives.

Managed end to end IT recruitment