Pragnesh Rathod

• Maintained confidentiality of information regarding clients and company.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

Reviewed outstanding requests and redirected workloads to complete projects on time.

• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Generated, posted and attached information to claim files.
• Verified insurance and communicated coverage to staff and patients.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Maintained office PCs, networks and mobile devices.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.