Pragnya Bhat

Implemented a robust change management framework for space management initiatives across multiple projects.

• Executed effective change management and communication strategies to facilitate transitions.
• Collaborated with leadership and stakeholders to align on strategic objectives.
• Enabled organizations to adapt to changes while minimizing operational disruption.
• Outlined impactful improvement plans to drive significant outcomes.
• Mentored employees on adherence to new guidelines and regulations.
• Actively collected operational feedback from all levels to promote open communication culture.
• Delivered thorough communication and training plans for successful strategy execution.

• Led change management initiatives for Indegene clients, enhancing overall adoption of processes.
• Developed comprehensive change management strategy to guide transformation efforts.
• Conducted stakeholder management and risk assessments based on detailed mapping.
• Identified and addressed training needs across process-oriented and soft skills domains.
• Established governance model alongside key performance indicators and metrics for evaluation.
• Drove adoption of new tools and process changes to ensure smooth transitions.
• Supported onboarding processes until stabilization, ensuring readiness for operational success.

• Joined as Change Management to lead the change for Accenture internal stakeholder
• Responsible for building governance for the process
• Stakeholder management and assessment and risk assessment based on the stakeholder mapping
• Identify and manage the training needs which includes both process and soft skills.
• Asset management and procure the assets from Vendor
• Support the onboarding process until stabilization

• Joined as Operation Manager & Content Management Advisory for Accenture Client.
• Single point of contact from day one of the Client for Hire team members, process transition from Client to Accenture.
• Identify and manage the training needs which includes both process and soft skills.
• Part of transformation project – to design and identify process gaps.
• Leading a transition project including team set up/ planning and training
• Quality framework and KPI and SLA defined post stabilization of process

• Joined as Operation Manager & Content Management Advisory for Accenture Client.
• Single point of contact from day one of the Client for Hire team members, process transition from Client to Accenture.
• Manage a team of 65. Also, responsible to manage 6 teams.
• Identify and manage the training needs which includes both process and soft skills.
• Part of transformation project – to design and identify process gaps.
• Leading a transition project including team set up/ planning and training

• Joined as People Manager & Change/Problem/Incident Management Specialist/Digital Marketing for Accenture Client.
• Single point of contact for the Front office team for any escalations and priority settings.
• Manage a team of 40. Also, responsible to manage L1 support team.
• Identify and manage the training needs which includes both process and soft skills.
• Part of transformation project – to design and identify process gaps.
• Point of contact for Capability development of the team.
• Prepare process documentation for the transformation project for further training.
• Part of E2E Transformation of platform for catalogue management process.
• Moved to GPO role in Dec 2017 and have been connecting with stakeholders to understand the change and document the same.
• Training conducted to ensure these new process changes are cascaded down to all teams.
• Managing the change management process and documentation updating and training accordingly.
• Managing new product transition from old to new e-commerce platform.
• Project managed new deployments for new product and transitioned it to Operations.

• Joined as Program /Project Manager & Change/Problem/Incident Management Specialist/Digital Marketing for Accenture Client Procter & Gamble across Asia and EMEA Market.
• Understanding and gathering the business requirements from business users / Stake holders and get that implemented on the client websites.
• Single point of contact for the development team to explain all development needs and monitor the progress of request.
• Change, Problem and Incident Management with adhering to process guidelines and fixing the issues with various technical and creative vendors as per priority of the issues and meeting deadlines.
• Create mockup presentation, review with business and obtain sign off. Ensure changes is following capability catalogue and standards.
• Oversee the testing and UAT process and interface with the business users as required for UAT.
• Execute training and lunch and learn sessions or any other sessions aimed at increasing awareness to use website.
• Driving Traffic to the P&G Sites through various special projects for higher adoption / better processes /better functionalities to make the website user friendly.
• Understanding and analyzing the counts at the backend for each locale on the traffic generation and review with the business and stakeholder.

• Conducted transactional processing analysis of claims for HP's channel partners and verified invoices.
• Served as subject matter expert for process improvements, knowledge capture, and documentation.
• Trained new hires through assessments and certification of associates with ongoing cross-functional refresher training.
• Published department-level reports such as KPIs and IE, analyzing data for the business planning team.
• Managed partner deployment projects by coordinating with various teams across EMEA for contract validation.
• Generated audit reports for partners regarding inventory at their warehouses.
• Created sell-in inventory and sell-out data reports for partner analysis.
• Developed an end-to-end dashboard for 600 retail partners, tracking profiling status and data reporting efficiency.

• Worked as Executive for the Process called NRES (National Rail Enquires) resolving queries regarding the British Railway by giving the train timing and the cost of the ticket and different routes to the respective.
• Team involved in providing Support through Phone, Email and Chat.