Pragnya Nakil
Pune
Summary
Accounts Receivables Operation/Team Management An accounting professional with 2.6 years of experience in ITES, KPO and BPO industries. Currently leading a team of 4-member Billing Team and managing 3-member Asset Management along 2 SMEs and 3-member onshore team for UK region. Looking for challenging position and growth to use my analytical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Billing Associate
WNS Global Pvt Ltd
12.2020 - Current
- For a transition process
- Collaborated with client for the Pre-Process and KT for transition and accomplished the same with 100% accuracy within 2 months
- Created and amended the DPM’s/SOP’s for Billing process for Client and got them approved
- Daily Billing and invoicing, of the right customer and ensuring customer is rightly billed/credited and the invoice/credit notes (Both PO and Non PO Invoices) are sent to correct address on daily, weekly, monthly and annually basis with 98% accuracy and
- Sending high priority weekly and monthly reports of Bespoke customers to onshore team with high accuracy
- Maintaining Insurance of 80% vehicles and chasing the customer when needed to provide valid insurance certificates
- Delivered on-time monthly ledger closer with 100% accuracy for Billing Team under challenging circumstances
- Trained and Developed the Quality Team in understanding and improving the Billing
- Process by 60% as per quality scope
- Persuaded training in preparing 90% of the Journals with 95% of accuracy for General
- Ledger Team
- Worked on multiple tools like Salesforce, Enrich, CAP ID for Billing,
- General Ledger and Asset Management
- Handled direct calls with SMEs to discuss the process improvement during errors and escalations, provided solutions that reduces error and the ATH (Average Handle
- Timing) for smooth running of process by 50
- Internal Movement to Asset Management Accomplished the daily task of positioning of assets, enhancement of cashflow, asset value and good governance model to deliver complex analytics and reporting with 95% accuracy while maintaining good tenant relationships to ensure high retention rate of 90% and developing client portfolios Efficient, flexible, scalable delivery of control, data management and reporting services as per the clients demand and meeting them as per set deadlines
- Proactive use of multiple tools to bridge the gap while preparing 100 % journals and assessing 80% of assets and financial statements accurately while managing client’s assets according to their investment preferences and goals during month ends.
Sopra Steria
10.2019 - 08.2020
- Worked in AR (Order to Cash) as Debt Collector for Six Months
- Persuaded the process of debt collection and completed PKT successfully with 100% score
- The process of chasing 80% debtors was done through calls and 20% through emails and Handled 10% volume of inbound calls to solve the debtor’s queries and updating the payment status
- 80% Debt reduction target was achieved on the monthly basis
- Completed Soft Skills trainings like Being Decisive, Self Confidence etc.
Education
Masters of Commerce - Business Administration
St Mira’s College
for Girls affiliated to Savitribai Phule Pune University
2019
Bachelor of Commerce - Business Entrepreneurship
St Mira’s College for Girls
affiliated to Savitribai Phule Pune University
2017
Skills
- Skills And Abilities:
- Data Entry
- Specialist Software:
- Oracle, Salesforce, Enrich
- General Ledger Journal Preparation
- Excellent Communication Skills and Multi Tasking
- Time Management Skills
- Client, Team and Management
- MS Office 365 (Outlook, Excel, PowerPoint, Teams)
Additional Information
- Awards/Achievements/Appreciation , Received Appreciation from SME for timely delivery of reports with high accuracy and providing solutions to improve the process and save the AHT. Awarded the LIVE THE VALUES for managing important activities in billing with high percentage of accuracy and being a motivated team player. Awarded EXCEL@WORK for Excellent Performance and Successfully maintaining TAT and Accuracy for the team.
Timeline
Billing Associate
WNS Global Pvt Ltd
12.2020 - Current
Sopra Steria
10.2019 - 08.2020
Masters of Commerce - Business Administration
St Mira’s College
for Girls affiliated to Savitribai Phule Pune University
Bachelor of Commerce - Business Entrepreneurship
St Mira’s College for Girls
affiliated to Savitribai Phule Pune University
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