Pragun Goswami
Pune
Summary
Skilled Service Desk Specialist with background in resolving complex technical issues while maintaining high customer satisfaction. Strengths include multitasking, problem-solving, and communication skills. Previous roles involved managing help desk tickets efficiently and effectively, as well as developing solutions to improve service desk responses. With a history of increasing user productivity through swift issue resolution, ready to bring these skills to new challenges.
Overview
1
1
year of professional experience
Work History
IT Service Desk
Wipro
Pune
07.2024 - Current
Education
Bachelor of Computer Applications - BCA
Dronacharya PG College OF Education , Rait
Kangra08-2022
High School Diploma -
Govt . Sr . Sec School Darini
Darini04-2017
SSC - 10th
Govt
Govt Sr. Sec School Jassourgarh04-2015
Skills
- Active directory
- System troubleshooting
- IT service management
- Multitasking
- Microsoft Endpoint Manager
Hobbies
- Listening Music
- Travelling
- Trekking
- Cooking
Timeline
IT Service Desk
Wipro
07.2024 - Current
Bachelor of Computer Applications - BCA
Dronacharya PG College OF Education , Rait
High School Diploma -
Govt . Sr . Sec School Darini
SSC - 10th
Govt
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