Pragya Agrawal
Head Human Resources And Training
Mumbai
Summary
17+ years of leadership experience across beauty services, fashion & luxury retail, Alco-beverage and hospitality. Proven expertise in Business partnering, enterprise HR strategy, large-scale workforce transformation and organization building capabilities
Strong record of driving productivity, engagement and business growth through people strategies. Detail-oriented, strong analytical skills & recognized for taking proactive approach to identifying and addressing issues, with proven ability to quickly adapt to new environments
Overview
18
18
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head Human Resources & Training
Lakmé Lever Pvt Ltd
11.2021 - Current
- P&L leadership for Lakmé Academy (135+ academies across 80+ cities, 12,000+ students, 12+ Cr business).
- HR leadership for Lakmé Salons (500+ salons across 200 cities; approximately 4,000 employees; over 450 Crores in business).
- National HR & L&D leadership (15+ HR leaders and 35+ trainers) across India.
- Delivered double-digit service growth and expert productivity exceeding 75K+ through training and engagement.
- Sustained engagement pulse scores of 85% or higher, with reduced attrition through focused workforce engagement.
- Timely quality hiring: approximately 500 hires; 85% seat fill versus manning norms; approximately 50 days average turnaround time.
- Achieved 90%+ training feedback scores, reflecting strong learner satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Regional HR Head - West
Landmark Group - Max Fashion
06.2019 - 11.2021
- HR leadership for West Zone covering 52 stores, 400+ Cr business and ~1,200 employees.
- Managed manpower cost during COVID through 70% manning efficiency and transformation-led training.
- Ranked among Top 3 regions nationally on the HR scorecard.
- Drove 15% internal growth through structured succession planning and talent pipeline model.
Senior Manager - Corporate HRBP
Reliance Brands Ltd
05.2018 - 06.2019
- Corporate HRBP for luxury & lifestyle portfolio (40+ international brands).
- Campus hiring for stores, buying and planning from top fashion institutes.
- Performance management cycles, engagement initiatives and employer branding.
Senior Manager HRBP - Sales
United Breweries Ltd
05.2012 - 05.2018
- HRBP for a 6,000+ Cr turnover sales organization managing 400+ sales workforce.
- Manpower planning, talent acquisition, PMS, succession planning and campus hiring.
- Extensive market visits across 27 upcountry markets supporting execution excellence.
Assistant Manager - HR
The Leela Palaces, Hotels & Resorts
06.2008 - 04.2012
- Recruitment, PMS, compensation, HR initiatives and Management Trainee program design.
Education
MBA - HR
Alliance Business School
Bengaluru, India05-2008
B.Sc - Hotel Management
IHM Kolkata
Kolkata, India04-2006
HSC - Business Economics, Statistics & Mathematics
Modern High School For Girls
Kolkata, India03-2003
Skills
Accomplishments
- Supervised team of 15 HR members & 35+ trainers.
- Achieved 90%+ salon coverage and PJP adherence by introducing our in-house built Pragati for geo-fencing enabled attendance- lined to TA re-imbursement.
- Collaborated with the Analytics team in the development of Expert and Trainer Analytics dashboard.
Certification
Certified HR Business Partner, Salto Dee Fe 2016-12-01
Interests
Travelling, Dancing, Indoor Sports, Trekking & Camping
Timeline
Head Human Resources & Training
Lakmé Lever Pvt Ltd
11.2021 - Current
Regional HR Head - West
Landmark Group - Max Fashion
06.2019 - 11.2021
Senior Manager - Corporate HRBP
Reliance Brands Ltd
05.2018 - 06.2019
Senior Manager HRBP - Sales
United Breweries Ltd
05.2012 - 05.2018
Assistant Manager - HR
The Leela Palaces, Hotels & Resorts
06.2008 - 04.2012
MBA - HR
Alliance Business School
B.Sc - Hotel Management
IHM Kolkata
HSC - Business Economics, Statistics & Mathematics
Modern High School For Girls
Summary
Extensive experience in collaborating with leadership and CXO teams to translate business strategies into actions for everyday great execution. Skilled in developing bespoke people and training strategies that drive growth across diverse markets, from luxury to mass products and services. Deep understanding of winning in many Indias through Pan-India roles, enabling cultural alignment