Pragya Bharti
Greater Noida West
Summary
Extensive experience of 9 years in Software Asset Management, License Compliance and Microsoft Licensing.
Microsoft MCP 70-705 Certified -Designing and Providing Microsoft Licensing Solutions to Large Organizations.
Excellent understanding of Microsoft agreements – EA/EAS/SCE, Select Plus/MPSA, SPLA, CSP.
Well versed with Microsoft tools like EOLAS, LicIQ, Microsoft CRM, Explore.MS, MAP toolkit.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager - Public Sector Licensing
Aditi Tech Consulting Private Limited
Remote
03.2023 - 06.2023
- Assisting AEs and ATS with Non-Technical Documentation for the Public Sector License Bids.
- Managed multiple projects with competing deadlines simultaneously.
- Collaborating with all the departments for the required MS documents.
- Verify contract documents for vendors and suppliers by assigning tasks and communicating expected deliverables from various MS departments.
- Identified needs and coordinated resource allocation to deliver quality standards on time.
Project Manager - Public Sector Licensing
SoftwareONE India Pvt. Ltd.
Gurgaon
06.2020 - 03.2023
- Analyzed data from multiple sources to develop recommendations for business solutions by creating Benchmarking report for MAS team to win the deals.
- Helping in Microsoft Enterprise Agreement Renewals (EA, EAS and SCE).
- Working as Knowledge Support for Microsoft Licensing.
- Training and doing QC for the new hires Benchmarking process.
- Updating Dyn 365 CRM with the reports and documents.
- Documented changes in processes due to new system implementations or updates.
- Identify needs of customers promptly and efficiently, analyze their feedback to identify areas of improvement.
SME-Account Manager
Denave India Pvt Ltd
Noida
09.2018 - 06.2020
- Run Software Asset Management processes for Microsoft Software.
- Closely interact with Service Delivery Managers, Supplier Management and further parties to ensure high quality of Software Asset management processes.
- Respond to requests from Project, Service and Supplier Managers to provide licensing and Software Asset information including the support of audit requests
- Drive strategic improvement of Software Asset Management processes, tools and governance.
- Assist in the development and execution of processes to support software compliance for regulatory, vendor audits, and internal auditing compliance efforts
- Determined consumer needs to provide products and services appealing to larger market.
- As an SME I used to help Philippines & Malaysia, WS & SMB teams to achieve their target, assist them to prepare their Pipelines, and give process training to new joiners.
- I Managed the overall Revenue Pipeline for the Philippines market, Take Client Calls, and used to Present weekly Dashboard to the Clients.
- Mentoring Team members time to time.
- Enhanced working relationships by participating in team-building activities.
Account Manager MS Compliance
Denave India Private Limited
Noida
11.2015 - 09.2018
- Account Manager for APAC Microsoft license compliance.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Listened to customer needs to identify and recommend best products and services.
- Recommend, share and document best practices, strategies, processes, policies, governance concepts and licensing guides.
- Generate and present license compliance reports (regularly or upon request) by leveraging existing software asset management tool and software discovery tool, determine current license position and communicate results and recommendations to the clients.
- Ensure license entitlements and software utilization data are maintained in existing software asset management tool.
- Provide software recommendations by creating and analyzing ELP and collaborating closely with IT Manager, Sourcing Managers and Chief Technical Officers on how to license, reconcile, and document licensing entitlements.
- Determine best strategy to review and extract key data points and metrics from sources such as software asset management tool, software discovery tool, contracts, entitlements, etc for better cost optimization.
- Own and build strong relationships with key internal customers and vendors
Business Development Manager
Bharti Institute of Professional Studies
03.2013 - 12.2015
- Created effective marketing, sales and promotional initiatives to drive revenue
- Attracted new business, investment and expansion opportunities
- Managed escalated client enquiries with exceptional professionalism and enthusiasm.
Technical Support & Sales Executive
Innova Telecom Pvt. Ltd
11.2011 - 02.2013
- Provided clear and concise step-by-step technical support
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Installed and set up applications for clients, including anti-virus software and Microsoft Office
- Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations.
Senior Customer Service Executive
HCL Technologies BPO
04.2010 - 02.2011
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Education
B.A -
A.P.S. University
Skills
- Knowledge of MS office applications and tools like MS Outlook, Skype for Business, MS Teams, Dynamics 365 (CRM)
- Comparison Report and Licensing Analysis
- Licensing Knowledge of all Microsoft Products and Services
- Knowledge of SaaS, IaaS and PaaS
- Pro with AI Tools
- Productivity Improvement
- Compliance Monitoring
- Resource Allocation
- Client Rapport
- PPT Preparation and Dashboard Presentations in Weekly Client Reviews
- Staff Training and Mentoring
- Cross-Functional Collaboration
Certification
- MCP 70-705: Designing and Providing Microsoft Licensing Solutions to Large Organizations.
- Time Management.
- Six Sigma Basic.
- Business Email Writing.
Accomplishments
- Received Steller Performer Microsoft SAM&C APAC FY'18 & FY'19 Awards. (Denave)
- Extra Miles Award in SoftwareONE.
- Certificate of Appreciation Above & Beyond
Languages
- Hindi, First Language
- English, Proficient
Hobbies and Interests
- Travelling
- Practicing Yoga
- Reading books & Listening to Music.
Timeline
Project Manager - Public Sector Licensing
Aditi Tech Consulting Private Limited
03.2023 - 06.2023
Project Manager - Public Sector Licensing
SoftwareONE India Pvt. Ltd.
06.2020 - 03.2023
SME-Account Manager
Denave India Pvt Ltd
09.2018 - 06.2020
Account Manager MS Compliance
Denave India Private Limited
11.2015 - 09.2018
Business Development Manager
Bharti Institute of Professional Studies
03.2013 - 12.2015
Technical Support & Sales Executive
Innova Telecom Pvt. Ltd
11.2011 - 02.2013
Senior Customer Service Executive
HCL Technologies BPO
04.2010 - 02.2011
B.A -
A.P.S. University
- MCP 70-705: Designing and Providing Microsoft Licensing Solutions to Large Organizations.
- Time Management.
- Six Sigma Basic.
- Business Email Writing.
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