Pragya Dwivedi
Gurgaon
Summary
Proactive manager with proven leadership, strategic planning, and problem-solving expertise.|Skilled in supporting senior leadership, motivating teams, and optimizing resources to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Aditya Birla Fashion And Retail
Gurgaon
07.2023 - Current
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generating repeat business through exceptional customer service.
- Handling inbound and outbound logistics.
- Conducted performance evaluations and provided constructive feedback to Teams.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for Teams, and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to the supply chain capacity and quality teams.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested, and deployed a system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Education
MBA - Marketing And Finance
Pranveer Singh Institute of Technology
Kanpur, India12.2023
Skills
- Microsoft Office expertise
- Logistics coordination
- Performance evaluation
- Resource allocation
- Business administration
- Project management abilities
- Problem solving and conflict resolution
- Orientation and training
- Retail operations management
- Staff development and supervision
- Customer service excellence
- Time management and prioritization
- Data Driven decision making and reporting
- Scheduling and planning
Accomplishments
- Finalist, Idea Mapping for Entrepreneurs, Finalist in a competition focused on innovative ideas for entrepreneurs, showcasing my creativity and strategic thinking skills.
- Participant, IPR in Pharmaceuticals, Participated in a workshop focused on intellectual property rights in pharmaceuticals, enhancing my understanding of industry regulations at State Level.
Hobbies and Interests
- Reading Novels
- Playing Badminton
- Listening Music
Additional Information - Athletic Achievement
Selected to represent the School in cluster-level badminton competition, demonstrating athletic skill and team spirit.
Timeline
Assistant Manager
Aditya Birla Fashion And Retail
07.2023 - Current
MBA - Marketing And Finance
Pranveer Singh Institute of Technology
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