Pragya Khural

Manage and lead the B2B vertical by handling legally sensitive deliverables in BAU and conducting cross functional portfolios operations across the global family of Amazon. Developed program cycle for "Manual Submissions" where post identifying risks, setting objectives and monitoring progress towards completion, was able to reduce budget cost by 15%, drive reduction on product errors from 2.5MM to 130k saving 80% pipeline capacity within 6 months and increasing efficiency by 29%. Piloted "Voice of Seller" program where coordinated with stakeholders to create a close loop feedback mechanism with data analysis, OP1/OP2 roadmap setup, Page0 metric setup and feature improvements, ultimately helping reduce 42% negative feedbacks for head selection products along with improving Localization engine quality by 32% for 10MM products across 23 marketplaces. Managed external client and business partner relationships throughout and contributed to corporate strategy initiatives management continuously.

Joined as an Ads associate moving to Subject Matter Expert role and grew as a Team Coach for handling Google Ads, Analytics and Shopping center for Google. Performed as an ad-hoc lead to manage a team of 15 people and drove performance and growth metrics for 2 pods overachieving the FY’19 SLA goal by 30bps (99.3% vs 99% goal of 0-3 days) and reduced overall re-open% by 76bps (from 1% in Q1’19 to 0.41% in Q2 and eventually 0.23% in Q4). Worked on highlighting missing capabilities through understanding market and business needs and also analyzed user data to identify customer pain points to create opportunities for revenue uplift and to drive growth.