Pragya Malviya

My core competencies encompass team and stakeholder management, process enhancement, candidate experience, and project management. I spearhead the recruitment strategy and initiatives for Information Technology hiring. I plan, develop, manage, and oversee talent acquisition and recruitment processes. I have managed critical service lines encompassing over 200 roles, including both niche and general positions. Additionally, I lead system improvement and Global Talent Acquisition Process Simplification projects that makes difference in the current process improvement.

• Team Management
• Stakeholder Management
• Strategy building
• New project initiatives
• Training
• Escalation handling

Leadership | Team Management | Strategy Building |

Candidate Experience | End to end recruitment | Full-cycle recruiting: Client development, Candidate Interview, Salary Negotiation, Offer Generation and close candidates for assigned requisitions.

• Prepares target lists with recruiters and hiring managers and develops a sourcing strategy for each requisition and pipeline project
• Provide subject matter expertise in sourcing techniques, technology and strategies by utilizing industry associations, professional and social networks
• Continually expand network through leveraging user groups, blogs and networking events
• Builds a robust network of top talent, gains market intelligence and assesses candidates to gauge talent alignment for a specific role and or program area
• Develops knowledge of current market place and trends
• Mentor and develop other Talent Sourcers
• Follow a funnel based approach to develop pipeline across multiple roles and metric driven scorecard to measure success
• Act as a Technology sourcing and researching recruitment Subject Matter Expert (SME)

• Proficient with Market Research, Inside Sales, Appointment Generation/Lead Generation, Account-based Marketing, Demand Generation, Lead Nurturing, Appointment Setting, Market Research and Prospecting

• I have a strong knowledge in customer prospecting and online marketing

• Approaching American, European, Asian clients, talking to the C level, Management level executives explaining them about our IT related Services and generating appointments

• Building Database through various sites i.e. LinkedIn, insideview, Google, Salesforce and Zoominfo etc

• Finding Appropriate Titles

• Update the contact details with their respective Email Id, phone numbers and work locations

• Proficient in primary and secondary research

• Handled calls that were escalated from Customer support team.

• Handled the daily operations of a customer care representative such as escalating user and travel related issues.

• Have trained batches for the process and handled On Job Training (OJT) agents.

• Used to give feedback to the agents while training and after OJT.

• Monitor live and recorded calls.

• Dealing with customers effectively via telephone, using appropriate soft and knowledge-based skills.