Pragya Maurya
Project Manager
New Delhi
Summary
Experienced leader with a strong track record in guiding teams, managing complex projects, and achieving strategic objectives. Recognized for developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Collaborative approach and unwavering commitment to excellence drive success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Implementation Project Manager
Ramco Systems
Gurgaon
05.2024 - Current
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
- Led and managed staff team members engaged in administering complex HR tech solutions to global clients.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Facilitated smooth transitions by conducting hands-on training sessions with end-users during system rollouts or process changes.
- Enabled better decision-making with accurate data reporting tools designed specifically for each implementation project''s unique requirements.
- Collaborated with cross-functional teams, such as sales, marketing, finance, and IT support services, ensuring a smooth execution of multiple concurrent projects.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Fostered a culture of continuous improvement by soliciting feedback from team members and implementing changes to enhance efficiency and productivity.
- Simplified application and resource provisioning.
- Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
- Reduced project completion time by optimizing scheduling, task allocation, and resource management.
- Ensured seamless integration of new systems with existing infrastructure through diligent testing and validation processes.
- Participated in post-implementation reviews to identify areas for improvement in future projects.
- Evaluated vendor proposals, negotiated contracts, and managed external partners to ensure successful collaboration on projects.
- Maintained licensing contracts with vendors.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Documented processes to streamline setup, customization and maintenance.
- Wrote, updated, and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Managed various IT projects to meet deadlines and customer requirements.
- Established and enforced project timelines and deadlines.
- Resolved staff conflicts and identified potential areas of improvement.
- Identified and implemented cost-saving measures to increase profitability.
- Devised test plans to validate the accuracy of the project deliverables.
Project Manager
PeopleStrong
Gurgaon
04.2022 - 05.2024
- Successfully deployed Peoplestrong's HR tech solutions for a diverse portfolio of esteemed organizations including Bangalore International Airport Limited (BIAL), Jindal Intellicom, ESME and VINI cosmetics. Chitkara University, Starhealth Insurance, Future Focus. Tata Motors, Agratas Energy Solutions and impacting over 10,000 employees and transforming their HR processes to drive enhanced efficiency and engagement.
- Implemented continuous improvement initiatives to identify areas of inefficiency in the HR tech project delivery process and develop solutions for optimization.
- Created and implemented contingency plans to address potential risks.
- Coordinated with external vendors, sales, solutioning, and product team to enhance customer experience by providing the best-suited HR transformation solutions.
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
- Fostered a culture of continuous learning by regularly sharing lessons learned, best practices, and industry trends with team members and stakeholders.
- Mentored junior team members in best practices for project management, contributing to their professional growth and development within organization.
- Facilitated seamless handovers at each stage of the project lifecycle by creating detailed documentation for future reference.
- Ensured compliance with industry regulations by diligently monitoring all aspects of projects throughout their lifecycle.
- Resolved staff conflicts and identified potential areas of improvement.
- Negotiated and managed project budgets to meet goals.
- Partnered with project team members to identify and quickly address problems.
- Led cross-functional teams to successfully complete IT projects.
- Generated reports for IT project progress and performance.
- Communicated project updates to stakeholders at all levels.
- Managed change requests and customizations by following standard business practices.
Project Manger
Anemoi Technologies
Gurgaon
09.2019 - 04.2022
- Worked closely with IT professionals, architects, developers, and consultants for project planning, assigning work, prioritizing work, project-related issues, deployments, installation, configurations, and testing, etc.
- Focused on creating a work environment that engages employees at all levels in the business to improve performance and reduce costs.
- Responsible for Project Closing tasks - Handover project docs, deliverables, and final status report. Obtain final customer acceptance. Conduct Administrative Close-out activities by providing an optimized solution.
- Produced estimates for change requests, completed post-implementation project reviews detailing and measuring the key benefits delivered.
Lead
American Express
Gurgaon
07.2012 - 07.2019
- In collaboration with the rest of the team, designed, developed and delivered new automated objects and processes that were efficient, well structured, maintainable and easy to understand
- Completed post implementation project reviews detailing and measuring the key benefits delivered
- Ensure accurate analysis of accepted Fraud claims and merchant support to settle chargeback to merchant or retain write-off through detailed analysis
- Ensure delivery of all business metrics as per goals and internal/external SLA's
- Lead and maintain employee engagement and morale by ensuring constructive and mutually agreed developmental plans and using reward/recognition tools available
Education
B Com (H) - Commerce
Indraprastha College For Women
New Delhi , India 07.1998 - 07.2001
High School Diploma -
Nutan Vidya Mandir
New Delhi , India 04.1996 - 04.1998
Skills
Project Management
Due Diligence
Excellent Verbal and written communication skills
Business Process Improvement
Change Management
Project planning and development
Risk Management
Schedule Management
Technical Support
Cost Control
Client Relations
Productivity Improvement
Contract Management
Scope Management
Change Control Processes
Certification
PMP from PMI, 10/2021 - Present, 3146496
Languages
English
Hindi
Awards
- Early Certifier in TBO and International Back Office - American Express
- Giant Leap Award - American Express
- No Fact /GCRA error citing throughout the tenure - American Express
Software
MPP, Power BI , Wrike
Timeline
Implementation Project Manager
Ramco Systems
05.2024 - Current
Project Manager
PeopleStrong
04.2022 - 05.2024
Project Manger
Anemoi Technologies
09.2019 - 04.2022
Lead
American Express
07.2012 - 07.2019
B Com (H) - Commerce
Indraprastha College For Women
07.1998 - 07.2001
High School Diploma -
Nutan Vidya Mandir
04.1996 - 04.1998