Pragya Rai
Assistant Manager Front Office
Darjeeling
Summary
Personable and dedicated hospitality professional with over 5 years of experience in delivering exceptional guest satisfaction. Skilled in guest service excellence, with a passion for anticipating and meeting guests' needs while consistently exceeding expectations. Results-driven with expertise in inventory management, staff training, and team leadership. Reliable, self-motivated, and a proactive team player, seeking a challenging role that offers opportunities for growth and advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager Front Office
Fairmont Hotel & Resorts
Jaipur
09.2023 - Current
- Oversee daily operations to meet performance, quality, and service objectives.
- Proactively address and resolve customer complaints, resulting in improved satisfaction levels.
- Foster a positive work environment by developing strong working relationships and promoting teamwork among staff.
- Supervise cash handling processes to ensure accurate transaction processing.
- Manage inventory for a 245-room property, ensuring efficient resource allocation and availability.
Team Leader Front Office
Fairmont Hotel & Resorts
Jaipur
01.2022 - 08.2023
- Handled guest inquiries, requests, and complaints with a strong emphasis on delivering exceptional service and promptly resolving issues.
- Conducted regular follow-ups to ensure guest satisfaction and addressed any concerns efficiently.
- Collaborated with cross-functional teams to provide a seamless guest experience and maintain positive interdepartmental relationships.
- Managed group bookings and billing processes to ensure smooth operations.
Front Office Associate
Fairmont Hotel and Resorts
Jaipur
6 2019 - 12.2021
- Managed front desk operations, including cashiering, guest billing procedures, and processing room reservations.
- Ensured accurate execution of VIP services, such as room requests, amenity placement, and personalized welcome letters.
- Conducted courtesy calls to in-house guests to gather feedback and enhance the guest experience.
- Handled guest complaints and compliments professionally, ensuring timely and courteous resolution.
- Supervised cash handling, credit card transactions, and deposit slips to ensure accuracy and compliance.
Education
Skills
Product and service knowledge
Employee Scheduling
Operations Management
Product and service knowledge
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Advanced (C1)
Certification
Accor - Global Leadership Programme
Software
Opera Cloud & 65
Microsoft office
Timeline
Assistant Manager Front Office
Fairmont Hotel & Resorts
09.2023 - Current
Accor - Global Leadership Programme
07-2023
Team Leader Front Office
Fairmont Hotel & Resorts
01.2022 - 08.2023
Front Office Associate
Fairmont Hotel and Resorts
6 2019 - 12.2021
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