Pragya Saxena

Key Responsibilities:

• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
• Merit of identifying opportunities for process efficiency & & implementing process improvement approaches & formulated KOPs for the new transition operations in the month of April-May 2017
• Managing cash operations, payment approval process, audit & compliance, end of day, cut-offs & critical reporting & documentation
• Managing a team of 20 member along with process upgradation to HCL
• Conducting retrospective sessions at the end of each sprint and document Lessons learnt.

Key Responsibilities:

• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Interfacing with Risk, Audit & Compliance to ensure that the overall organizational objectives are met
• Analyzing business/clients requirement; providing solutions & implementing process improvement ideas in the system
• Supervised a team of 12 members of Static data
• Administered processes, resolved issues and recommended improvements for all structure methods

Key Responsibilities:

• Supporting the International Sales teams in lead generation and lead qualification activities for the entire range of Amazon services.
• Worked in collaboration with a Product development team to deliver high quality leads to the sales team.
• SPOC for Contact Us process for Amazon European Regions.
• Designed weekly call outs for business call with DE/NL stakeholders & mapped the buffer table for leads management and advising the same to stakeholders
• Engaged & coordinated within the Bid Team (Sales, Presales, SMEs; providing weekly reports to sales and delivery organizations for visibility on pipeline and probable deals for planning and tracking business growth
• Implemented new quality assurance and customer service standards.

Key Responsibilities:

• Supporting ACS operations related to Project Accounting process globally in Oracle.
• Assigning Cost-rates and Bill-rates for the resources to accrue revenue on the project and preparing revenue de-booking report monthly as it will help GL team and Finance team about revenue de-booked for particular month.
• Performing Internal audit for project accounting transactions like invoice,funding and revenue as per the standard business operating procedures.
• Preparing FPLA report which will give clear idea on entire project details such as project going under loss or profit, EAC, ETC submissions.
• Set-out quality standards for various operational areas, confirmed a high-quality customer experience, while adhered to the SLAs and work processes
• Developed presentations and reports to inform and educate stakeholders and financial teams on growth possibilities