Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Languages
Timeline
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Pragya Saxena

Pragya Saxena

Mohali

Summary

Dedicated Customer Success Manager with 5 years of experience in driving customer satisfaction, retention, and growth. Skilled in relationship management, strategic account planning, and data-driven insights to ensure clients achieve their business goals. Proven track record of delivering exceptional results through proactive support and tailored solutions."

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Healthi
Delhi
09.2022 - 10.2024
  • Managed client accounts, processed orders, and ensured timely delivery of products and services.
  • Executed consistent client follow-ups to maintain satisfaction and discover upsell or cross-sell potential.
  • Addressed client concerns by collaborating with internal teams.
  • Proactively managed client relations by addressing concerns and providing comprehensive account updates.
  • Led client contracts, ensuring successful negotiation and optimal pricing arrangements.

Customer Success Associate

Pickerr
Gurgaon
10.2020 - 04.2022
  • Instrumental in establishing customer support process at Pickrr.
  • Demonstrated versatility by contributing to Inbound, Escalation, and Dispute Teams efficiently.
  • Served as an intermediary to reach out to clients and appease them if necessary.
  • Ensured prompt query resolutions using Freshdesk and social media channels.
  • Pacified dissatisfied customers through patience and effective solutions on social media.
  • Delivered findings to management for potential enhancements.
  • Worked with internal teams and management focusing on best resolution practices.
  • Achieved consistent CSAT, ART, and FRT metrics in relation to KPIs.
  • Provided support on the floor to new team members, ensuring smooth integration.

Senior Executive Corporate Sales

Info Edge India Ltd Pvt -NAUKRI.COM
10.2019 - 09.2020
  • Interacted with clients regularly to comprehend their requirements and offer appropriate support.
  • Offered tailored online enterprise recruitment services to corporate customers by analyzing their operational requirements.
  • Expanded business through successful client acquisition and retention.
  • Established a network of prospective clients via telecalling and direct interactions.
  • Executed area mapping to identify prospects, engaged in negotiations and successfully closed deals.
  • Addressed issues efficiently, fostered strong relationships, and increased satisfaction among new customers.

Education

PGPM -

IBS Gurgaon
Gurgaon
02.2020

Skills

  • Data analysis and reporting
  • Communication and Interpersonal Skills
  • Time management and prioritization
  • Team Coordination
  • Project Management
  • Escalation Management
  • Client Coordination
  • Strategic Thinking and Account Planning
  • Upselling and Cross-Selling
  • Customer Advocacy

Accomplishments

  • Best Performance for 3 consecutive months at Pickrr.
  • Nominated For IBSAF Award For Excellence in SIP 2019.

Hobbies and Interests

  • Travelling
  • Singing

Languages

  • English
  • Hindi

Timeline

Customer Success Manager

Healthi
09.2022 - 10.2024

Customer Success Associate

Pickerr
10.2020 - 04.2022

Senior Executive Corporate Sales

Info Edge India Ltd Pvt -NAUKRI.COM
10.2019 - 09.2020

PGPM -

IBS Gurgaon
Pragya Saxena