PRAGYA SHUKLA

• Led implementation of banking products, enhancing deposits, lending, and trade finance offerings.
• Collaborated with IT and UX teams to define requirements for mobile banking and online trade platforms.
• Created functional specifications for system upgrades, ensuring compliance with KYC and AML regulations.
• Managed product backlog by writing and refining user stories and acceptance criteria.
• Conducted customer journey mapping to identify pain points and optimize processes.
• Developed Business Requirements Documents and Functional Specifications for stakeholder alignment.
• Spearheaded initiatives that improved operational efficiency and reduced costs.
• Facilitated workshops to train end-users on new systems and processes.

Conducted detailed analysis of business processes, achieving 40% increase in operational efficiency and over 60% reduction in documentation.

Collaborated with cross-functional teams to document business requirements for new product development.

Developed and maintained KPI dashboard for senior management to enhance strategic decision-making.

Led UAT efforts for retail banking systems, minimizing disruption during implementation.

Partnered with IT teams to implement system enhancements, resulting in 50% decrease in transaction errors.

Ensured compliance with industry standards throughout project lifecycle.

Facilitated translation of functional requirements into solution requirements for technical team support.

Spearheaded customer servicing of corporate inward and outward remittances for various payments.

• Managed trade settlement processes, ensuring accuracy in remittances and bill collections.
• Led compliance and audit initiatives to uphold regulatory standards.
• Monitored transaction turnaround times to achieve performance benchmarks.
• Trained team members to enhance skills and operational efficiency.
• Interacted with clients to resolve inquiries and provide exceptional service.
• Identified improvement opportunities based on client feedback and management insights.
• Established inland Letters of Credit, Bank Guarantees, and negotiated discounted bill returns.
• Oversaw general banking operations including RTGS, NEFT, FD creation, KYC, and account servicing.