PRAGYA SHRIVASTAV
New Delhi
Summary
Motivated professional with a well-rounded skill set in communication and task prioritization. Demonstrates a strong commitment to exceeding expectations and contributing to team success. Actively pursuing a service advisor position within the vertical sector.
Overview
7
7
years of professional experience
Work History
Service Advisor
British Airways
Gurgaon
04.2025 - Current
- Handled incoming calls from potential Travel agents b2b in the Trade vertical, starting with GDS and then getting cross-trained in NDC in 6 months of joining, Since then, fostered strong customer relationships.
- Engaged customers to identify needs, resolve issues, and address product inquiries, promoting a customer-centric service approach.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer accounts, updated information, and provided airline policies to travel agents within reservation system to enhance service efficiency.
- Handled ticket modifications and cancellations following company procedures.
- Participated in ongoing training activities related to automotive technology advancements.
- Assisted Travel agents b2b inquiries regarding flight schedules and bookings.
Founder
Eleven Finds
07.2022 - 12.2024
- Implemented strategies for sustainable clothing circulation, enhancing eco-friendly and ethical practices in the fashion industry.
- Curated high-end second-hand pieces for resale, establishing a unique platform for affordable pre-owned fashion and handled socials maintained their website.
- ELEVEN, a successful consignment clothing brand focused on promoting sustainability and circular fashion practices
Key Accounts Coordinator
Alliances Galore
09.2020 - 12.2021
- Cultivated and managed relationships with key MasterCard accounts, resulting in a growth in new onboarding clients internationally.
- Monitored and analyzed key account performance to identify opportunities for improvement and generated actionable leads.
- Secured long-term service commitments from key accounts, ensuring sustained partnership and revenue stability.
- Communicated value propositions to key stakeholders, reinforcing relationships and aligning services with client needs.
Guest Service Associate (GSA)
Hyatt Regency Delhi
03.2019 - 05.2020
- Delivered exceptional customer service by anticipating and addressing guest needs promptly.
- Managed guest calls, inquiries, and complaints professionally, contributing to improved customer satisfaction.
- Maintained accurate customer records by updating and monitoring them regularly to ensure compliance.
- Compiled reports on guest issues, providing insights to senior management that supported strategic decision-making.
Education
(BBA) - Business Administration
Indira Gandhi National Open University
01-2021
Diploma - hospitality and aviation
Skylark Institute of Travel
01-2019
CBSE- 12th -
SKV Senior Secondary School
01-2018
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Relationship building
- Effective communication
Languages
- English
- Hindi
Affiliations
- Ad Shoot with KFC
- volunteered in Serendipity arts festival in 2023 Dec
- offline pop-ups with WeWork, Social India,boho bazar
- Trekking
Timeline
Service Advisor
British Airways
04.2025 - Current
Founder
Eleven Finds
07.2022 - 12.2024
Key Accounts Coordinator
Alliances Galore
09.2020 - 12.2021
Guest Service Associate (GSA)
Hyatt Regency Delhi
03.2019 - 05.2020
(BBA) - Business Administration
Indira Gandhi National Open University
Diploma - hospitality and aviation
Skylark Institute of Travel
CBSE- 12th -
SKV Senior Secondary School