PRAGYO PRATIM NIYOGI
DURGAPUR
Summary
Dynamic and dedicated professional with experience at Holiday Inn Aerocity New Delhi, excelling in customer service and guest relations. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in front desk operations and equipped with a certificate in Advanced Digital Marketing, I thrive in fast-paced environments, ensuring satisfaction and loyalty.
Overview
1
1
Certification
Work History
I - INTERN
HOLIDAY INN AEROCITY NEW DELHI
NEW DELHI
02.2025 - 06.2025
- Engaged with guests to provide information about hotel services and local attractions.
- Assisted front desk staff with guest check-ins and check-outs.
- Supported housekeeping team in maintaining cleanliness of guest rooms.
- Coordinated with kitchen staff to ensure timely meal service for guests.
- Maintained organized records of guest requests and complaints.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
BACHELOR IN HOTEL MANAGEMENT & CATERING TECHNOLOGY - FRONT OFFICE
NSHM KNOWLEDGE CAPMUS
DURGAPUR07-2026
SENIOR SCHOOL CERTIFICATE - PROFESSIONAL STREAM
BEACHWOOD SCHOOL
DURGAPUR01-2022
SECONDARY SCHOOL EXAMINATION -
ST. XAVIER HIGH SCHOOL
BANKURA01-2020
Skills
- Customer service
- Front desk operations
- Team collaboration
- Guest relations
- Time management
- Record keeping
- Problem identification
Certification
- 4-month certificate course in advanced digital marketing
Accomplishments
SEMINARS
2024
Participated in a one-day symposium on concierge as a profession, conducted by NSHM Durgapur and the Concierge Association of India - Eastern Region
Participated in a one-day liquor orientation workshop organized by NSHM, Durgapur, and Cocktails, India
Organizing committee member in International Tourism & Hospitality Conclave
Participated in the college's annual food fest named Silk Route
Volunteered in the Everest Better Kitchen Culinary Challenge, Season 5
2023
Participated in a cake decoration workshop
Participated in a 36-hour yoga training protocol under the YCB Training Programme by the Ministry of Ayush, Government of India
I participated as a member of the registration committee in the International Tourism and Hospitality Conference
Participated in the college's annual food fest named Mehfil-e-Lajawab
2022
Participated in the Nutri Recipe contest organized by NSHM Institute of Health Sciences
Attended a hospitality workshop organized by NSHM Institute of Hotel and Tourism Management
WEBINARS
Attended a 3-hour live workshop on ChatGPT and AI hacks in Microsoft Office, organized by Skill Nation in 2024
Participated in a two-day online lecture session on 'AI and Pattern Recognition' organized by Maulana Abul Kalam Azad University of Technology in 2022
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Bengali
Beginner
A1
Timeline
I - INTERN
HOLIDAY INN AEROCITY NEW DELHI
02.2025 - 06.2025
BACHELOR IN HOTEL MANAGEMENT & CATERING TECHNOLOGY - FRONT OFFICE
NSHM KNOWLEDGE CAPMUS
SENIOR SCHOOL CERTIFICATE - PROFESSIONAL STREAM
BEACHWOOD SCHOOL
SECONDARY SCHOOL EXAMINATION -
ST. XAVIER HIGH SCHOOL