Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
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Prahajtti Takkar

Prahajtti Takkar

Thane

Summary

Experienced in monitoring and evaluating customer interactions, providing feedback to improve communication skills, ensuring compliance with quality standards, and supporting overall process improvement to enhance customer satisfaction

Overview

24
24
years of professional experience

Work History

Call Quality Analyst

Lifescan
Mumbai
03.2004 - 09.2025
  • Responsible for monitoring and evaluating customer interactions for calls and emails to ensure service standards and company guidelines are adhered to.
  • Assessed communication skills to enhance clarity and professionalism.
  • Evaluated accuracy of information to ensure reliability and compliance with company policies.
  • Monitored adherence to company guidelines to maintain organizational integrity.
  • Delivering weekly feedback on strengths and areas for improvement to enhance agent performance.
  • Conduct weekly training sessions on products and associated topics.
  • Collaboration with Team Leader.
  • Deliver monthly reports and assessments to Team Leaders.

Office Assistant

Alliance Computers
Thane
04.2001 - 02.2004
  • Collaborating with suppliers.
  • Managed office supplies inventory, placing orders and maintaining stock levels for seamless operations.
  • Processed incoming and outgoing correspondence, ensuring accurate distribution and tracking of important documents.

Education

Bachelor of Science - Chemistry

S.I.E.S college of Science
Mumbai, Maharashtra
01.1998

Skills

  • Call monitoring
  • Quality assessment
  • Compliance evaluation
  • Performance feedback
  • Training facilitation
  • Customer service
  • Reporting skills
  • Team collaboration
  • Positive attitude
  • Active listening

Languages

C1, C1, C1

Hobbies and Interests

  • Listening to Bollywood music, Marathi Songs
  • Drawings and Paintings
  • Visiting new places
  • Listening to informative Podcasts

Personal Information

  • Date of Birth: 04/05/78
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Call Quality Analyst

Lifescan
03.2004 - 09.2025

Office Assistant

Alliance Computers
04.2001 - 02.2004

Bachelor of Science - Chemistry

S.I.E.S college of Science

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Prahajtti Takkar