Parapurath Rahul

• Support implementation of Engagement strategy, roadmap, and execution plan
• Collaborate with leads from HR and business projects to manage interdependencies, identify synergies and coordinate deployment
• Achieved departmental goals by developing and executing strategic plans in terms of communication with the incoming changes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Partner with Group HR communications to ensure key messaging and communication/ engagement strategy is aligned, consistent and utilizes standardized formats.

• HR Operations PMO team, in close collaboration with HR project management peers, HR stakeholders and other participating areas of Conduent, including IT, Facilities and business representatives and Support Project Managers & Global Lead with data gathering and analysis regarding on-going projects and administer, track, and report on projects within the HR environment
• Evaluate and recommend improvements to existing processes and procedures while ensuring compliance with policy, legal and regulatory requirements
• Assess project issues and risks and develop process excellence-based solutions to meet timeline and resource goals and objectives
• Plan and lead project teams in collaboration with applicable business areas to identify process improvement opportunities, design and implement changes, develop comprehensive documentation, and establish standards of performance and training
• Ensure that implemented changes reflect appropriate risk assessment, result in measurable improvements consistent with division goals and execution of successful implementation
• Act as subject matter expert with regards to project management and process excellence techniques
• Evaluate and define best practices for how business processes and systems map and interface with each other to create maximum business value and achieve efficiency of business objectives
• Develop process architecture and analyze and document business processes
• Co-ordinate ChatBOT UAT testing with HRBP, IT, Regional HR Leads ensuring that there is sufficient documentation and evidence for each test cycle and track issues to resolution
• Facilitate process mapping and identification of control points, waste, best practice, and measures for process improvement
• Develop and deliver progress reports, proposals, requirements, and presentations for on- going projects
• Co-ordinate ChatBOT UAT testing with HRBP, IT, Regional HR Leads ensuring that there is sufficient documentation and evidence for each test cycle and track issues to resolution.
• Conducted routine audits of delivery routes to ensure compliance with safety regulations and policies
• Assisted in the training of new employees on company procedures, software applications, and delivery protocols

• Implemented continuous improvement initiatives to identify opportunities for optimization within existing processes.
• Delivered comprehensive training programs on newly introduced processes, ensuring employee understanding and adoption.
• Improved process efficiency by identifying bottlenecks and implementing solutions.
• Developed and implemented new processes to optimize organizational performance.
• Managed project timelines effectively, meeting or exceeding targeted deadlines consistently throughout implementation phases.

• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables for Defined Benefits Operations for fortune 500 clients.
• Implemented cost reduction initiatives by process improvements, achieving significant savings by transitioning high critical work from US locations without compromising quality or service delivery.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.

• Executed analysis of risks and identified risk mitigation strategies.
• Performed gap analysis to identify areas of improvement.
• Collaborated with stakeholders to define project objectives and criteria.

• Responded to queries from various functions within the organization and client
• Independently carried out manual processes and manual calculations for benefit center associates e.g., manually calculate treasury rates and retirement payment estimate etc
• Identified & escalated system issues, error trends impacting a larger population (resulting from system set-up) & worked with client team/IT to resolve
• Performed user acceptance testing for changes/additions to the system
• Updated standard operating procedures for new processes and updated changes for benefit center associates to follow
• Coordinated with benefit center associates and addressing their issues
• Escalating to Operations manager if required
• Analyze and resolved internal/external escalated workflows assigned to the plan management by the benefits center within defined TAT
• Compiled weekly and monthly reports, dashboards and reviewing them before sending to the Project Manager or Leadership team.

• Independently carried out manual processes and manual calculations for benefit center associates e.g., manually calculate treasury rates and retirement payment estimate etc.
• Identified & escalated system issues, error trends impacting a larger population (resulting from system set-up) & worked with client team/IT to resolve
• Performed user acceptance testing for changes/additions to the system.
• Updated standard operating procedures for new processes and updated changes for benefit center associates to follow.
• Coordinated with benefit center associates and addressing their issues. Escalating to Operations manager if required.
• Analyze and resolved internal/external escalated workflows assigned to the plan management by the benefits center within defined TAT.
• Compiled weekly and monthly reports, dashboards and reviewing them before sending to the Project Manager or Leadership team.

• Answered calls from customers of clients in India for Visa services
• Made outbound calls to customers for issue resolution
• Took escalation calls for team members, ensuring higher customer satisfaction, and issue resolution rate
• Handled team (15-17 members) in absence of Team Leader, reported to Supervisor
• Assisted Team Lead in collecting data, making reports and quality auditing
• Audited quality and reported to Team Leader.