PRAISEN J MATHEW
Bengaluru
Summary
Knowledgeable and dedicated customer service professional with extensive experiences in Hospitality, Retail & Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Food Co-worker
IKEA India Private Limited
05.2022 - Current
- Emphasizing on company values on Day-to-Day activities
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Followed instructions and procedures to complete assigned tasks.
- Responsible to handle the menu & commerciality pertaining to Swedish Bistro - Café & Swedish Food Market
- Prepared and presented hot and cold IKEA Food menu items to operational standards.
- Observed in mind Food Safety as top priority while food preparation, production and during customer service.
- Implemented sustainable measures with cost-effectiveness.
- Active participation in maintaining customer restaurant operations.
- Complied with local food safety regulations of both internal & external HACCP protocols.
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.
- Organized inventory systematically for easy access.
- Cleaned and straightened work areas to maximize productivity and safety.
Operational Executive
Nexus Malls
09.2019 - 05.2022
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Collaborated on operational support tasks to achieve common goal.
- Offered real-time input on performance and motivation, set clear goals to monitor targets.
- Coordinated strategically operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Developed operational processes to help organization adapt to market change.
- Prepared annual budgets with controls to prevent overages.
- Responsible to handle and track customer complaints pertaining to food court and solve same in coordination with food outlet.
- Responsible to run daily financial operations of food court in hassle-free environment.
- Responsible to run Food Safety Audits to maintain high hygiene standards, to keep check on portion sizes and food presentation.
- Increased sales by 5%.
Inflight Executive
Jet Airways India
07.2011 - 09.2019
- Performed preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Inspection and clean cabins, greet passengers and direct them to assigned seats.
- Ensure that First-Aid Kits, Emergency Equipment like fire extinguishers and oxygen bottles are in working condition.
- Deployed positions, set courses, and determine services, using charts & deployments, and knowledge of local cuisines.
Education
BBA - Aviation Management
Aptech Aviation Academy
Hyderabad06.2013
Skills
- Leadership
- Executive Reporting
- Time Management
- Communication
- Teamwork
- Problem-solving
- Interpersonal skills
- Adaptability
- Business Analysis
- Medical Emergency
- Fire Fighting Procedures
- Executive Decision-Making
Languages
English
Hindi
Malayalam
Telugu
Timeline
Food Co-worker
IKEA India Private Limited
05.2022 - Current
Operational Executive
Nexus Malls
09.2019 - 05.2022
Inflight Executive
Jet Airways India
07.2011 - 09.2019
BBA - Aviation Management
Aptech Aviation Academy
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