Prajakta Dholepatil

• PROFESSIONAL SYNOPSIS
• 8+ years hands on experience in implementation and product support.
• Expertise in product configuration, user testing and product deployment.
• Domain expertise in HealthCare.
• Worked on SalesForce, Jira, Okta, SQL SERVER, Manual testing.
• Worked on Business analysis of understating the client requirement, project management and deploying the product as per user requirement.
• Good In Escalation handling
• Involved in Change Management for product.
• Managing Change Management portal for team.
• Superb coaching and mentoring skills.
• Excellent written and verbal communication skills. MANAGEMENT SKILLS
• Performed Client interfacing and status reporting, interaction with different teams and follow up, knowledge transfer to team mates.
• Managing project planning.
• Managing Customer Success team. Core Skills Software product support and Implementation, Client relationship management, User acceptance testing, Manual Testing, Project management. IT Forte Technology: SQL, EXCEL, HTML Operating Systems: Windows, Linux Reporting Tools: Base SAS9.1

• 04/24/YY, Present, Phreesia India, Pune, Sr. Analyst in Product Support,

Handling multiple process for product configuration., Interacting with client to understand and resolve their query regarding product., Providing quick and accurate support to the client., Leading and Guiding a quick fix team., Maintaining team progress report., Completing assigned task before timeline., Performing UAT before task delivery.

• 09/19/YY, 03/31/YY, Rayden Interactive, Pune, Sr. Analyst in Product Support,

Completing product configuration as per the client requirement., Transfer product knowledge to new joinee., Assigning salesforce ticket equally between teams., Performing UAT before task delivery., Managing and guiding team members.

• 01/19/YY, 08/19/YY, ondot media Qualead Technology Services LLP, Pune, Sr. Analyst in Software Development,

Deploy product as per the client business process., Understand and resolve client query regarding software product., Responsible for supporting the growth and new client deployments., Capture require changes and new requirement and fulfilled accordingly., Manual testing for given product and new feature., Dealing with clients like Amazon, Zeta, Hopscotch, Karbonn, Carzonrent, WellnessForever, Delivery, Medlife, Rapido, XDBS etc.

• 10/16/YY, 12/18/YY, Enhancier Cx Solutions Private, Pune, Sr. Analyst in CBS,

Deploy product as per the client business process., Understand and resolve client query regarding software product., Responsible for supporting the growth and new client deployments., Capture require changes and new requirement and fulfilled accordingly., Manual testing for given product and new feature., Dealing with clients like Amazon, Hopscotch, Karbonn, WellnessForever, Delivery, Medlife, etc.

• 03/16/YY, 10/16/YY, Calling 24O7 BPO Pvt.Ltd, Pune, Customer Service Executive,

Manage medical process as team leader., Trained team to handled client business process., Agent role is to attend inbound and outbound calling for different processes

• 09/12/YY, 02/15/YY, Sysplex Bio and Clinical Solution, Pune,

Freelancer SAS Trainer, External trainer role is to complete Base Sas course including programming I & II and solving related exercise from student.

• 05/08/YY, 06/09/YY, Siba, Pune, Data Analyst (Educational Project),

Migration Analysis of Developed and Developing Country, SAS 9.1, SAS Enterprise Guide

• 01/11/YY, 09/11/YY, Cbeyond marketing, Pune, Web Designer, Tester and Release manager (Educational Project),

Resort website and management system, Analysis and Design, Collected and extracted required raw data and covered it into SAS data., Reviewed the content variables and data type of variables from the extracted data., Coding, Performed various data and proc steps to analysis data., Generated various reports using SAS steps proc report, proc tabulate., Created SAS data sets from original data sets and various graph and chart by using SAS., Web design by using Dreameweaver ., Testing, Design test case for website testing., Complete manual testing as per design test cases., Release bug and issues observed while testing., Re - test the corrected observation.

SQL, EXCEL, HTML, Windows, Linux, Base SAS9.1

Date of Birth: 01/21/87

• English
• Marathi
• Hindi
• Japanese