Prajakta Dhonukshe

• Respond to retail and professional clients' inquiries via inbound calls, email and online chat

• Obtain a thorough knowledge of products offered by IB on various global exchanges

• Assist clients with opening and funding accounts

• Show clients how to use different features of the Trader Workstation

• Explain margin requirements to clients

• Investigate trade issues and order executions

• Knowledge of securities regulations’ impact on customers

• Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Answered customer inquiries concerning credit standing, loan balances and penalties.
• Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
• Managed flow of applicants through approval process, completing continuous reviews and corrects to minimise delays.
• Assisted with customer complaint investigations and drafted responses and resolutions.
• Streamlined operations by soliciting feedback, comments and complaints to improve work processes.
• Handled customer inquiries via phone, email, and chat for diverse client needs.

• Attending Patient calls, resolving billing disputes.
• Handling Expedite call from team resolving the issue.
• Handling escalation of calls of the patient, coordinating & updating with team member’ s about different strategies for collections.
• Explaining complete billing, charges and payments in the Patient account and correcting the bill and billing it to the insurance companies if needed.
• Details oriented quality focused processional billing specialist.
• Maximum usage of Electronic systems (NextGen EPM Software) to reduce Patient AR days.
• Successful track record handling complicated assignment.
• Managing Client and collection calls.
• Preparation Of Account receivable reports.
• Managing Collections Calls/ Uploading Statements & Collection Letter.