Prajakta Limaye
Mumbai
Summary
Results-driven project management professional with a proven track record of delivering high-impact projects across diverse environments. Expertise in driving project timelines and ensuring quality outcomes through meticulous strategic planning and execution. Recognized for fostering collaboration, adaptability, and a strong commitment to team success and client satisfaction. Passionate about leveraging innovative solutions to overcome challenges and achieve project goals efficiently.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager-Projects
GIA India Laboratory Pvt. Ltd.
04.2022 - Current
- ISO/IEC 17025:2017 Accreditation Process Management: Developing project plans and work breakdown structures, coordinating with accreditation bodies, and ensuring compliance with ISO 17025 standards. Leading efforts to address non-conformances identified during internal audits and implementing corrective actions in collaboration with cross-functional teams.
- Digital Transformation of Laboratory Systems: Defining the business case, evaluating software solutions, and forming a project team to oversee the implementation of SAAS-based automation tools, ensuring compliance with data privacy and information security standards.
- Work Environment Quality Improvement: Using project management tools and methodologies to enhance the work environment by minimizing external contaminants (e.g., dust) through strategic initiatives, including consultant onboarding and identifying internal improvements for short-term gains in process and facility efficiency.
- ISO 17025 Internal and Process Audits Execution: Completing departmental internal audits to ensure compliance with ISO 17025:2017 standards. Leading process audits and providing corrective solutions to ensure that all processes align with organizational policies and procedures.
- Diamond Measurement Process Optimization: Evaluating device parameters and analyzing root causes to stabilize and enhance diamond measurement processes, reducing re-work and improving milestone achievement for customer services. This includes ensuring accurate return dates for diamond grading services.
- Diamond Testing Training and Development: Gained hands-on training for diamond testing techniques, including the initial grading process, and fostering adaptability to new industry practices and cultural shifts. Implementing Agile and Lean Six Sigma methodologies to optimize project management execution and operational excellence.
- Coaching and Mentoring: Mentoring five project teams on project management best practices and techniques to execute multi-dimensional projects, focusing on process improvements, CSR, ESG, and the development of internal resource capabilities to meet organizational objectives.
- Feasibility Studies for Laboratory Facility Design: Leading projects to conduct feasibility studies for optimizing laboratory office space, evaluating environmental conditions such as HVAC systems, and supporting the design and implementation of a 'Clean Work Environment' concept to improve the laboratory's operational efficiency.
- Cross-Functional Process Improvement Collaboration: Collaborating with cross-functional teams to ensure that operational processes are optimized and aligned with ISO 17025 guidelines, leading process improvement initiatives and driving continuous improvement efforts within the organization.
- Organizational Change Management Project Execution: Managing and executing change management initiatives, including assessing risks, implementing new policies, and guiding internal teams through organizational changes to foster continuous improvement and ensure smooth transitions during process and technology upgrades.
Customer Experience & Process Excellence Manager
Thermofisher Scientific India Pvt. Ltd.
09.2014 - 04.2022
- Process Improvement Projects Using Lean / Six Sigma Methodologies: Identified, prioritized, and successfully delivered multiple process improvement initiatives, leveraging Lean and Six Sigma methodologies to support organizational goals and drive continuous operational excellence.
- Operational Efficiency Improvements: Envisioned, devised, and executed improvements to enhance throughput, reliability, safety, utilities, and cost-efficiency, coaching process managers and team members on tools and methods for improving operational effectiveness.
- New Product Introduction (NPI) Processes Design: Collaborated with the Website Team to design processes for New Product Introduction (NPI) within the Chemicals sector. Worked with SAP MDM to detail product data and improve visibility to the 'Qualigens' product range, thus broadening customer reach.
- Process Excellence Program Streamlining: Spearheaded the process excellence program, fostering a culture of continuous improvement through active leadership engagement, project visibility, and analyzing Voice of Customer (VOC) data for the Laboratory Solutions Division.
- Complaint Management Process Optimization: Designed and implemented a proactive complaint closure process via automated emails triggered from SAP, resulting in fewer distributor complaints and faster payments, ultimately improving working capital.
- Global Customer Service Week Contribution: Served as a key member of the Global Customer Service Week Planning Team, contributing to the successful organization of customer service events with 80% cross-functional participation, which enhanced the organization's customer-centric mindset.
- Employee Training in Process Improvement Tools: Delivered training to 50% of employees on key process improvement tools such as Project Charter, Value Stream Mapping, Root Cause Countermeasures, 5 Whys, Pareto & Control Charts, Fishbone diagrams, and X-Matrix, through workshops and cross-functional projects.
- Six Sigma Black Belt Trainee Coaching: Provided coaching and mentorship to newly trained process managers (Six Sigma Black Belt) to help them achieve internal qualifications, ensuring the organization's process improvement goals were met and sustained.
Customer Relation Representative
Dupont Industrial Biosciences
03.2012 - 09.2014
Customer Relation Representative – APAC region
Gemalto Digital Security Pvt Ltd & Gemalto Terminals India Pvt Ltd
08.2005 - 02.2012
Secretary to Director
C.A.Galiakotwala & Company Private Limited (Family Business: Partnership Firm)
11.2004 - 07.2005
Executive – Office Management
Silicon Interfaces Private Limited (India base)
08.2004 - 10.2004
Accounts Administrator
Compsol Limited (Partnership Firm)
01.2001 - 05.2001
Internship at Chartered Accountants Firm Accounts Executive
M.P.Chitale & Company (Partnership)
10.1999 - 10.2000
Education
Bachelors of Commerce -
Mumbai University
Skills
- Project Management
- Project Scoping & Planning
- Business Process Improvement
- Value Stream Mapping
- Process Excellence
- Lean Six Sigma (DMAIC)
- Customer Experience
- Digital Transformation & IT Solutions
- Quality Management
- Fishbone, Pareto Charts, 5 WHY
- Benefit Analysis
- Risk Assessment & Mitigation
- Sales Operations
- Regulatory Compliance
- Team Management
Websites
Certification
- Pursuing RPA practitioner course from VARSIGMA from accredited training provider of Exemplar Global, a member of ASQ Family. (2023)
- Project Management Professional, PMP Certified from PMI (2021-08)
- Certified Diploma in Logistics & Supply Chain Management from International Academy for Certification and Training (iACT), New Delhi. (2012)
- Lean Six Sigma Green Belt Certification from International Academy for Certification and Training (iACT), New Delhi. (2012)
- Certified Business Excellence Practitioner from VARSIGMA from accredited training provider of Exemplar Global, a member of ASQ Family. (2023)
- Lean Six Sigma Black Belt Certification from VARSIGMA from accredited training provider of Exemplar Global, a member of ASQ Family. (2018)
- Lean Six Sigma Master Black Belt from IIEEL (International Institute of Executive Excellence and Leadership)
Accomplishments
- Scaled new heights of success by leaving a mark of excellence in assignments across Service Industry, Industrial Bio-Science- Textiles, Chemicals, Healthcare, Life Science, Animal Feed Enzymes, Digital payments, Banking Security Devices, Banking, Financial institutions, Retail Luxury Goods and Jewellery.
KEY STRENGTHS
- Strategic Project Leadership: Proven ability to lead and manage large-scale, high-impact projects across multiple sectors such as industrial biosciences, healthcare, life sciences, banking, digital payments, luxury goods, textiles, chemicals, and retail. Proficient in leading end-to-end project life cycles, from scoping and planning to execution and closure, ensuring timely delivery within scope and budget.
- Quality Management: Strong background in developing and implementing Quality Management Systems (QMS) that comply with international standards, such as ISO 9001 and ISO/IEC 17025:2017. Skilled in conducting audits, identifying non-conformances, and driving corrective actions to ensure ongoing compliance and quality improvement.
- Digital Transformation & IT Integration: Skilled in leading digitalization initiatives, including SaaS implementation, system migrations, and automation of processes, driving both operational efficiency and business growth.
- Business Process Improvement: Skilled in identifying inefficiencies within business processes and implementing improvement initiatives using tools such as Lean Six Sigma, DMAIC, and Value Stream Mapping. Expertise in designing and streamlining processes to reduce waste, improve quality, and enhance operational productivity.
- Customer Engagement & Experience: Experienced in designing and executing customer engagement strategies that drive customer satisfaction and loyalty. Capable of analyzing Voice of Customer (VOC) data to identify pain points and implement corrective actions that enhance the customer experience.
- Leadership & Team Development: Exceptional leadership in managing cross-functional teams, coaching and mentoring professionals, and fostering a culture of collaboration, continuous learning, and high performance.
TECHNICAL SKILLS
Tools & Technologies: SAP, Navision, Visio, Microsoft Office Suite (Excel, Word, PowerPoint), MS Project
Timeline
Manager-Projects
GIA India Laboratory Pvt. Ltd.
04.2022 - Current
Customer Experience & Process Excellence Manager
Thermofisher Scientific India Pvt. Ltd.
09.2014 - 04.2022
Customer Relation Representative
Dupont Industrial Biosciences
03.2012 - 09.2014
Customer Relation Representative – APAC region
Gemalto Digital Security Pvt Ltd & Gemalto Terminals India Pvt Ltd
08.2005 - 02.2012
Secretary to Director
C.A.Galiakotwala & Company Private Limited (Family Business: Partnership Firm)
11.2004 - 07.2005
Executive – Office Management
Silicon Interfaces Private Limited (India base)
08.2004 - 10.2004
Accounts Administrator
Compsol Limited (Partnership Firm)
01.2001 - 05.2001
Internship at Chartered Accountants Firm Accounts Executive
M.P.Chitale & Company (Partnership)
10.1999 - 10.2000
Bachelors of Commerce -
Mumbai University
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