Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Timeline
Generic

Prajakta Shinde

Business Analyst/Business Relationship Manager

Summary

Results-oriented Business Analyst seeking opportunities to utilize the experience of developing and implementing banking products,identifying business process improvements, and analyzing customer needs. Highly skilled in business analysis process and stakeholder collaboration, with a strong commitment to driving business growth by fostering strong relationships with key stakeholders and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Senior Business Analyst

Lentra
8 2023 - Current
  • Working as SPOC for end-to-end process from requirement gathering till production deployment for Lending product and its enhancement.
  • Conducting requirement gathering sessions with client and internal stakeholder and provide feasible solutions.
  • Creation of High Level Solutioning (HLS), FSD and User Manuals for client and internal stakeholders.
  • Estimation of proposed requirements and managing all respective deliveries as per estimates.
  • Cross functional team collaboration, reviewing the test plan and test cases, conducting weekly review.
  • Working closely with banking clients for UAT and production support, maintaining consistent communication for delivery estimates.

Business Analyst

CRIF High Mark Credit Information Services Pvt Ltd.
04.2020 - 08.2023
  • Enhancement and innovation across spectrum of Consumer, MFI, Commercial & KYC verification products
  • Requirement Elicitation and Management for customized solution/service with internal and external stakeholders.
  • Preparing functional documents (SRS, BRD, etc), Project plans, Test plans, Scope Document,Release Notes,Integration Document, product backlog with user stories for products of varied capacity & complexity.
  • Working closely with Technical and QA teams in explaining the requirements and provide guidance/answers.
  • Analyzing business processes & conduct gap analysis, Impact analysis and Quality Assurance (BAT UAT) test by designing test case plan in line with the customer requirement.
  • Conducts Product Trainings and Walkthrough to the Client. Vendor management and providing insights for prospect vendors.

B2B Associate

CRIF High Mark Credit Information Services Pvt Ltd.
04.2018 - 04.2020
  • Responsible for service delivery as worked as point of escalation for credit report related queries of financial institutions (B2B) and Customers(B2C), provided prompt email support as per TAT by following mail etiquette.
  • Handled Multiple types of Credit Report Grievances (Consumer, Commercial, MFI and CCR reports) by maintaining data privacy. Provided timely resolution to B2B.
  • Maintained consistent communication with Sales team, Internal teams, and B2B clients for dispute resolution.
  • Connecting with the NBFC's, MFl's and Banks for OLM and data related issues and analyzing the provided data to the bureau and making sure that the data is processed by the internal team.

Education

MBA (International Business Management) -

Savitribai Phule Pune University

BBA (Agriculture Business Management) -

Mahatma Phule Krishi Vidyapeeth

Skills

Independent Leadership

Accomplishments

  • Recognized with Spot Award at Lentra for last quarter.
  • Certified Scrum Product Owner (CSPO 1779965)
  • Recognized with spot award at CRIF High Mark in year 2021 and 2022.
  • Graduated among top 3 students with 8.7 GPA.

Projects

  • Lentra, NSTP Loan Journey Implementation: Implemented NSTP Loan journey with multiple eligibility checks resulted in higher disbursement.
  • CRIF High Mark, Pune, Comprehensive CIR: Implemented industry first comprehensive credit information report which would display details by searching and matching details from all the three consumer, MFI, and commercial bureau data.
  • Academic Projects, Business analysis of Manufacturing Company: In this project analyzed the product profile, data collection through marketing surveys, Primary and secondary data analysis and its Interpretation in graphs and charts. Project Feasibility analysis includes financial ratio analysis.

Timeline

Business Analyst

CRIF High Mark Credit Information Services Pvt Ltd.
04.2020 - 08.2023

B2B Associate

CRIF High Mark Credit Information Services Pvt Ltd.
04.2018 - 04.2020

Senior Business Analyst

Lentra
8 2023 - Current

MBA (International Business Management) -

Savitribai Phule Pune University

BBA (Agriculture Business Management) -

Mahatma Phule Krishi Vidyapeeth

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Prajakta ShindeBusiness Analyst/Business Relationship Manager