Prajakta Shinde
Business Analyst/Business Relationship Manager
Summary
Results-oriented Business Analyst seeking opportunities to utilize the experience of developing and implementing banking products,identifying business process improvements, and analyzing customer needs. Highly skilled in business analysis process and stakeholder collaboration, with a strong commitment to driving business growth by fostering strong relationships with key stakeholders and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Business Analyst
Lentra
Pune
8 2023 - Current
- Working as SPOC for end-to-end process from requirement gathering till production deployment for Lending product and its enhancement.
- Conducting requirement gathering sessions with client and internal stakeholder and provide feasible solutions.
- Creation of High Level Solutioning (HLS), FSD and User Manuals for client and internal stakeholders.
- Estimation of proposed requirements and managing all respective deliveries as per estimates.
- Cross functional team collaboration, reviewing the test plan and test cases, conducting weekly review.
- Working closely with banking clients for UAT and production support, maintaining consistent communication for delivery estimates.
Business Analyst
CRIF High Mark Credit Information Services Pvt Ltd.
Pune
04.2020 - 08.2023
- Enhancement and innovation across spectrum of Consumer, MFI, Commercial & KYC verification products
- Requirement Elicitation and Management for customized solution/service with internal and external stakeholders.
- Preparing functional documents (SRS, BRD, etc), Project plans, Test plans, Scope Document,Release Notes,Integration Document, product backlog with user stories for products of varied capacity & complexity.
- Working closely with Technical and QA teams in explaining the requirements and provide guidance/answers.
- Analyzing business processes & conduct gap analysis, Impact analysis and Quality Assurance (BAT UAT) test by designing test case plan in line with the customer requirement.
- Conducts Product Trainings and Walkthrough to the Client. Vendor management and providing insights for prospect vendors.
B2B Associate
CRIF High Mark Credit Information Services Pvt Ltd.
Pune
04.2018 - 04.2020
- Responsible for service delivery as worked as point of escalation for credit report related queries of financial institutions (B2B) and Customers(B2C), provided prompt email support as per TAT by following mail etiquette.
- Handled Multiple types of Credit Report Grievances (Consumer, Commercial, MFI and CCR reports) by maintaining data privacy. Provided timely resolution to B2B.
- Maintained consistent communication with Sales team, Internal teams, and B2B clients for dispute resolution.
- Connecting with the NBFC's, MFl's and Banks for OLM and data related issues and analyzing the provided data to the bureau and making sure that the data is processed by the internal team.
Education
MBA (International Business Management) -
Savitribai Phule Pune University
BBA (Agriculture Business Management) -
Mahatma Phule Krishi Vidyapeeth
Skills
Independent Leadership
Business Analysis with research and market insights
Banking process (Lending), Credit Bureau Operations
Requirement Gathering and management (BRD, FSD)
Stakeholder management and Analysis
Feasibility, Gap and Impact Analysis
Test Planning and Test Case Preparation
Business and User Acceptance Test (BAT UAT)
Wireframes
Product Management
API Integration: XML and JSON based
SoapUI/Postman
SDL Methodologies- Waterfall, Agile (Scrum)
Optimistic and Team Player
Time Management and Prioritization
Verbal/Virtual Communication
Ability to respond to the needs and preferences of clients and end users
Accomplishments
- Recognized with Spot Award at Lentra for last quarter.
- Certified Scrum Product Owner (CSPO 1779965)
- Recognized with spot award at CRIF High Mark in year 2021 and 2022.
- Graduated among top 3 students with 8.7 GPA.
Projects
- Lentra, NSTP Loan Journey Implementation: Implemented NSTP Loan journey with multiple eligibility checks resulted in higher disbursement.
- CRIF High Mark, Pune, Comprehensive CIR: Implemented industry first comprehensive credit information report which would display details by searching and matching details from all the three consumer, MFI, and commercial bureau data.
- Academic Projects, Business analysis of Manufacturing Company: In this project analyzed the product profile, data collection through marketing surveys, Primary and secondary data analysis and its Interpretation in graphs and charts. Project Feasibility analysis includes financial ratio analysis.
Timeline
Business Analyst
CRIF High Mark Credit Information Services Pvt Ltd.
04.2020 - 08.2023
B2B Associate
CRIF High Mark Credit Information Services Pvt Ltd.
04.2018 - 04.2020
Senior Business Analyst
Lentra
8 2023 - Current
MBA (International Business Management) -
Savitribai Phule Pune University
BBA (Agriculture Business Management) -
Mahatma Phule Krishi Vidyapeeth