Prajakta Shirsath
Summary
Dynamic IT professional with 5+ years of experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Administrator
Wipro
01.2022 - Current
- Qualified IT professional with experience working on the Service-now tool.
- Assisted users in resolving IT-related concerns such as Active Directory support, mobile phone, network troubleshooting, basic SAP application troubleshooting, printer issues, outlook, etc.
- Troubleshooted basic hardware issues regarding desktops, laptops and other peripheral devices.
- Assisted in the usage of different Microsoft Office applications such as Excel, Word, PowerPoint and Outlook.
- Escalated unresolved issues to higher technical support to ensure faster turnaround.
- Logged and resolved the incidents and service requests within the limits defined in the SLA’s.
- Troubleshooted network issue and VPN issues
- Trained Junior staff members with the knowledge base and presentations
- Managed Queue and handled SLA breaching tickets.
- Excellent people management and operational skills.
Senior Technical Executive
Vodafone
06.2019 - 09.2021
- Worked as administrator and solved customer queries related to network issues(LAN/WIFI/VPN), Office 365 applications, hardware issues, Multifactor authenticator, software installations, hardware issues, etc.
- Good knowledge of IT service management
- Identified, evaluated and prioritized user problems and raised priority tickets accordingly.
Junior Executive
Capita India
10.2018 - 05.2019
- Worked as an agent for DPD courier service where I dealt with investigations of parcels being lost, stolen, in transit, mis-delivered, damaged and faulty. Interacted with the international warehouse teams, the managers and if needed with the drivers as well.
- Received an award for the highest investigations done.
Customer Care Executive
EXL
02.2018 - 08.2018
- I work on the Global Technology side of the EXL business. My role involved recording IT-based incidents and routing them to relevant teams. Citrix-based tickets were routed to our IS Helpdesk. Once the ticket is routed to them, they try resolving the query on their front, however, if not resolved ticket is assigned back to our team and then we route it to the relevant companies who hold the ownership of maintaining the applications.
- Received the Star Performer award.
Education
B.E - Information Technology
Savitribai Phule Pune University
Skills
- Excellent communication skills
- Good presentational skills
- Great at time and task management
- Quick Learning Ability and Willingness to learn
- Good knowledge of ITIL and PMP
- Knowledge of MS SQL Server and LINUX
Timeline
Administrator
Wipro
01.2022 - Current
Senior Technical Executive
Vodafone
06.2019 - 09.2021
Junior Executive
Capita India
10.2018 - 05.2019
Customer Care Executive
EXL
02.2018 - 08.2018
B.E - Information Technology
Savitribai Phule Pune University
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