PRAJAKTA SUDHARMA BHARGAVE
Nasik
Summary
Experienced banking professional with 15+ years in the industry, specializing in sales and operations. Held various managerial positions, leading teams to enhance customer service and operational efficiency. A focus on relationship management and teamwork has consistently contributed to the success of organizations. Seeking a challenging role in a stimulating work culture where I can contribute to the organization\'s progress and become a positive factor in its growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
IndusInd Bank
07.2022 - Current
- Company Overview: IndusInd Bank provides a range of banking services to individuals and businesses
- Cross sell of all third party products like Life Insurance, General Insurance, MF, and Car Loan
- Ensured service parameters and audit compliance on a day-to-day basis
- Managed customer relationships and resolved queries effectively
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
Branch Operations Manager
Kotak Mahindra Bank
08.2014 - 06.2022
- Company Overview: Kotak Mahindra Bank is one of India's leading private sector banks
- Managed operations and customer service at the branch level
- Supervised financial transactions and ensured compliance with KYC regulations
- Focused on branch sales and service improvements
- Cross sell of all third party products like Life Insurance, General Insurance, MF, and Car Loan
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
Service Officer to Branch Operations Manager
HDFC Bank Ltd– (HBL GLOBAL PVT LTD)
11.2010 - 06.2014
- Company Overview: HDFC Bank is a leading private-sector bank in India, providing a wide range of financial services
- Input and processed all financial and non-financial transactions
- Performed cross selling of banking products and services
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Managed a team of service representatives, ensuring consistent delivery of high-quality assistance.
- Developed and maintained relationships with community organizations and agencies.
Education
B. Com -
Pune University
H.S.C. - undefined
Pune Board
S.S.C. - undefined
Nashik Board
MBA - undefined
ICFAI
Skills
- Team Management and Relationships
- Proven abilities in team management and customer relationship management
- Training and mentoring
- Team management
- Operations management
- Staff development
- Compliance
- Digital literacy
- Customer service
- Excellent work ethic
- Relationship building and management
- Sales planning
- Client acquisition
Certification
- NISM VI –Certification in Financial market.
- AMFI –Certification in Financial market.
Languages
Hindi
Marathi
English
Accomplishments
- Customer Relationship Management:-
- Successfully enhanced customer satisfaction through effective relationship management and service delivery
- Managed a branch with heavy volumes with a appreciation from customer and staff
- Achivements and growth in organisatioin which helped me grow:-
- Joined as an service Officer, Promoted to Service Delivery officer(authoriser) and then promoted to Lobby Manager(customer managment) with all experience Branch Operations Manager.
Additional Information
Promoted to various Roll as per organisational decision and which helped me to grow in organisation with a learning , which helped me to groe and train the staff and make them grow in their carrer.
Timeline
Deputy Branch Manager
IndusInd Bank
07.2022 - Current
Branch Operations Manager
Kotak Mahindra Bank
08.2014 - 06.2022
Service Officer to Branch Operations Manager
HDFC Bank Ltd– (HBL GLOBAL PVT LTD)
11.2010 - 06.2014
H.S.C. - undefined
Pune Board
S.S.C. - undefined
Nashik Board
MBA - undefined
ICFAI
B. Com -
Pune University
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