PRAJAPATHI K

To work in a challenging environment and be known for the depth of knowledge, innovative ideas, quality, timeliness of service, and honouring commitments Extensive experience of over twenty-two years in Client Satisfaction, Hotel Management, Hotel, pragmatic customer service solutions, Insightful expert at analytics, ticketing and task management while directly overseeing critical product. support and customer communication. Expert QA resource with dedication to streamlining processes. handling escalations and task management while directly overseeing critical product support and customer communication.

• Worked in Front Office at Harsha Hotel, Royal Orchid Park Plaza, and The Central Park. - Worked in front desk functionalities, travel agent bookings and reservations section. And escorting VIP guest from airport to hotel and providing details of the city and taking care of them until they stayed in the hotel.
• Customer Service representative in Bharti Mobile Services [AIRTEL]. - Receiving Inbound calls with questions, enquires & complains from clients, helping them in telephonic conversation.

• Help troubleshoot incidents logged in accordance with the SLA.
• Analyse priorities of Incidents logged and ensure timely response accordingly.
• Manage Consultations and Escalations of Incidents
• Manage CSAT scores.
• Handle Compliments and grievances of clients.
• Liaise with Quality and Development Teams to keep track of the enhancements and upgrades of the application
• Troubleshoot and Support clients on various application related issues. (Errors/Alerts and Defect (Bugs)) using remote connection techniques.
• Process Liaison (Interface application) upgrades.
• Co-ordinate with vendors if the client application faces any integration. Issues, provide basic training on the software to clients.
• Deliver high quality and timely resolutions to problems.
• Use tools such as web conferencing, Teams meeting, Zoom call sessions, Anydesk connection, Bomgar connection, e-mails, chat and on-call to solve customer issues.

• Date of Birth: 05/04/82
• Nationality: Indian
• Marital Status: Married

• English
• Hindi
• Kannada
• Tamil
• Telugu

• Customer Service Training
• Front Office Technical Skills Training
• Front Office Training
• Customer Sensitization Training
• Language and Voice and Accent Training
• MS, MS Office, SQL, Basics in Dos Interface
• Fidelio, Medallion, POS, PortFolio, POS Squirrel, Infor POS, GPS, Epitome, Landmark and HMS.