PRAJIN PRABHU
Chennai
Summary
A visionary executive with progressive Sales and customer service background and a record of accomplishment. Brings focus on growth, confidence in decision-making, and expertise in leading organizations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning, and operational problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retention Specialist
ELB Learning India Pvt Ltd
03.2024 - Current
- Streamlined feedback collection process, enabling more efficient analysis and response to customer concerns.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Built constructive customer relationships to improve loyalty and recommendations.
Exe-Inside Sales Specialist
ELB learning India Pvt Ltd
08.2022 - 02.2024
- Identifying potential business customers and generating leads through various sales techniques such as networking, email campaigns, and outbound calls
- Qualifying leads by understanding their business needs and determining whether company's products and services are good fit
- Developing and maintaining relationships with potential and existing customers through regular communication and follow-up
- Providing product demos and information to potential customers
- Staying up-to-date on industry trends and competitive landscape
- Developed and implemented sales strategies to increase customer loyalty and retention
- Prepared and submitted reports to keep management informed of sales activities and progress
Inside Sales Specialist
Skill-Lync
06.2022 - 08.2022
- Collected information on sales and service issues to coordinate team-wide resolutions
- Developed and deepened customer relationships to drive revenue growth
- Exceeded targeted sales goals through work experience continuous pursuit of new sales opportunities and expert closing of customer deals
Senior Executive
Indigo Airlines
03.2017 - 05.2022
- Responsible for safety, comfort, and well-being of passengers from time board aircraft until arrive at their destination
- Implemented training and development programs for new employees to successfully exceed retention targets
- Adhering to procedures and complying with strict training guidelines are ensured efficient ramp operation
- Increased efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets
- Ensure company met financial, operation, and timeframe goals by monitoring and analyzing KPI data and sales figures
Education
Bachelor of Electrical and Electronics Engineering -
Loyola Institute of Technology
2014
Skills
- Microsoft Excel
- Sales Pipeline
- Cold Calling
- Lead Generation
- CRM
- Data Handling
- Pandas
- Python
- Stock management
- MySQL
- Mongo Db
- SQL
- Power BI
- Deep Learning
- Analytical abilities
Accomplishments
- Increased revenue by 44% ($44,000) in 2023 through strategic account targeting and value proposition alignment with customer needs (e.g., Voltyx).
- Established a robust sales pipeline exceeding $30,000 through proactive lead generation and effective client relationship management.
Certification
IIT-M Certified Advanced Programmer with Data Science Mastery Program
Timeline
Retention Specialist
ELB Learning India Pvt Ltd
03.2024 - Current
Exe-Inside Sales Specialist
ELB learning India Pvt Ltd
08.2022 - 02.2024
Inside Sales Specialist
Skill-Lync
06.2022 - 08.2022
Senior Executive
Indigo Airlines
03.2017 - 05.2022
Bachelor of Electrical and Electronics Engineering -
Loyola Institute of Technology
IIT-M Certified Advanced Programmer with Data Science Mastery Program
Similar Profiles
PRAJIN PRABHUPRAJIN PRABHU
Exe-Inside Sales Specialist at ELB learning India Pvt LtdExe-Inside Sales Specialist at ELB learning India Pvt Ltd
Tamilselvam PTamilselvam P
Assistant Manager- Payroll & Banking at ELB Learning India Pvt LtdAssistant Manager- Payroll & Banking at ELB Learning India Pvt Ltd
Kiruba SankarKiruba Sankar
LMS Administrator at ELB LearningLMS Administrator at ELB Learning