Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prajjwal Bairagi

Business Operations
Bangalore

Summary

Astute Business Operations Specialist focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Business Operations

BYJUS
Bangalore
12.2021 - Current

Strategy & Planning Project

  • Collaborated with stakeholders to develop and launch BTC 4K program.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Worked with business and academic team to categorize fields-level issues for constructive root cause analysis to create an actionable comprehensive report for improvement.
  • Working with multiple stakeholders across functions from Business , Sales , Content & Product team to implement new process.

Audit Project

  • Oversaw day-to-day business operations on 231 BTC by fostering deep professional relationships with PAN india regional heads & zonal heads.
  • Streamlined BTC operations by computerizing SOPs for academic heads to enhance collaboration and maintain culture based on trust and group problem solving.
  • Boosted academic team productivity by enhancing performance monitoring resulted in expansion of average tutor rating to 4.5
  • Tracked the academic cancellation(s) and suggested enhancements which reduced cancellation(s) by 1.4% which propelled customer satisfaction.
  • Directed management meetings to enhance collaboration of academic and sales teams.

TAT Reduction Project

  • Reduced SLA-TAT from 5 days to 24 hour implementing the cloud based help desk management system (ZENDESK) for effective handling of time-sensitive issues.
  • Developed BRD(s) to optimize the platform in accordance with the after launch feedback from the operating teams.

Academic Operation Optimization Project

  • Optimized the faculty utilization monitoring system to boost efficiency and keep operations scalable and agile for increasing marketing activities.
  • Assisted the managers of lecture audit and Q&A projects in catalyzing there targets increasing the average workforce utility rate to 65%.

Recruitment Project

  • Collaborated with senior leaders to develop and launch transfer process and achieved 70% of state linguistic parameters.
  • Teamed with zonal heads & HRBPs to reduce the buffer set workforce from 600 to 124 and 79.3% by volume.
  • Tracked the hiring process by creating a spreadsheet dashboard for the team to monitor onboarded workforce/Incoming/outgoing transfer/state-wise requisitions.
  • Teamed with the CRM admin to develop and launch automated resignation process for the HRBPs which reduced the TAT required to add requisitions.

Education

Bachelor of Technology - Mechanical Engineering

MLV Govt Textile & Engineering College
Bhilwara
04.2016 - 09.2020

Skills

Strategic Planning

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Timeline

Business Operations

BYJUS
12.2021 - Current

Bachelor of Technology - Mechanical Engineering

MLV Govt Textile & Engineering College
04.2016 - 09.2020
Prajjwal BairagiBusiness Operations