Prajna Amin

• Proficient in Identity and Access Management (IAM), Public Key Infrastructure (PKI), and Information Security, with a focus on infrastructure, operations, and safeguarding information systems and IT requirements

ADS & NDS:

• Supported multiple AD forests with 6+ domains, 20 domain controllers, and 40 AD sites
• Enhanced user account provisioning and resolved authentication issues in a multi-domain setup
• Managed bulk reporting in CDM and user management across INT/DEV/PROD environments
• Handled user and object identity management with FIM Forefront Identity Manager 2010
• Oversaw VPN access via RSA accounts with Soft Token/TOD
• Created Lotus Notes accounts and provided ID files/certificates securely
• Managed IAM processes for onboarding/offboarding and identity lifecycle (JML Process)
• Utilized Active Directory, CDM, FIM, MIM, Flowable, and Postman
• Provided immediate user support and managed accounts/access via APIs
• Conducted operational tasks related to the corporate directory and application updates
• Performed manual data updates and resolved data inconsistencies
• Managed identities using Flowable and monitored critical application servers in PROD
• Executed script changes and data exports from the corporate directory
• Monitored FIM and MIM synchronization, resolving O365 issues

GIAM:

• Automated processes for new joiners, legal entity movers, re-joiners, and contract terminations
• Managed process flow using Flowable and data import via Kibana

Azure MFA:

• Implemented Multi-Factor Authentication (MFA) using OTP/call
• Managed employee MFA settings and troubleshot issues
• Coached employees on MFA registration best practices

2021-2023: Server Support (Linux, Windows, and L2 for Storage Team)

Linux:

• Basic troubleshooting and monitoring of Linux servers.

Storage:

• Conducted daily SAN switch checks and weekly SAN server pool reports
• Managed datacenter visitor/access requests and prepared IQP documents for GXP servers
• Created CMDB entries for new servers and submitted RFCs for changes
• Monitored NetApp and DFM hardware alerts and handled operational tasks

Additional Tasks:

• Managed alerts during on-call duties and updated tickets daily, ensuring SLA compliance
• Maintained punctuality in ticket updates to avoid escalations in the NDS/GIAM queue
• Provided knowledge transfer and generated regular reports for the team
• Created monthly PowerPoint presentations on SLA reports and team performance
• Supported the NDS-GIAM team during the IT4YOU migration and assisted with the Passkey process
• Completed regular tasks and manual patching activities on time
• Created and reviewed quarterly documents on Confluence
• Participated in the interview process for new IAM team members

Enabler of HIC Behavior for Global IT

• Organizational Updates in Viva Engage (formerly Yammer): As a key member of the employee engagement team, I played an integral role in fostering a positive workplace culture within the Global IT department by managing content on the Viva Engage platform
• Responsibilities: Content Management: Successfully uploaded and managed four posts as part of the Yammer content calendar, ensuring that the content was engaging and aligned with the team’s objectives
• Work Anniversaries: Monthly Recognition: Compiled and posted updates celebrating the work anniversaries of IT employees
• Motivational Posts: Beating Monday Blues: Created motivational posts on alternative Mondays, focusing on strategies to overcome the common challenges associated with the start of the week
• Impact: Through these initiatives, I contributed to enhancing employee engagement and morale within the Global IT team