Prajna Paromita Goldar
Chennai
Summary
Technical Support Analyst with 1.8 years of experience in application support, production support, and IT operations. Proficient in SQL, Unix/Linux, scripting, Excel, and ticketing tools (ServiceNow), demonstrating strong expertise in incident management, root cause analysis, and client communication.
Overview
1
1
year of professional experience
Work History
Technical Support Analyst
Experis IT Pvt. Ltd.
Chennai
04.2024 - Current
- Ensured system uptime and business continuity through application and production support across multiple platforms.
- Executed SQL queries for debugging, performance optimization, and data correction.
- Resolved application and system errors by performing Unix/Linux troubleshooting and log analysis.
- Provided incident and change management support in accordance with ITIL standards using ServiceNow.
- Generated Excel-based MIS reports and dashboards for leadership review and decision-making.
- Supported batch job scheduling via Control-M/Autosys and conducted job failure analysis with corrective actions.
- Automated onboarding processes using Python to minimize manual interventions.
- Gained experience in cloud monitoring with AWS CloudWatch and Azure Monitor in hybrid environments.
Education
B.Tech - Computer Science
MAKAUT
Kolkata08-2016
Higher Secondary - Science
Bargachia Union Priyanath Pathshala
Kolkata03-2012
Skills
- SQL and Java (basic) and Python (scripting)
- Oracle and MySQL and MS SQL Server
- Windows and Linux and Unix
- ServiceNow, JIRA, Control-M, Postman, and Maven
- Splunk and AppDynamics and Dynatrace and Nagios
- Azure (VMs, Monitor, Storage)
- MS Excel (advanced) and PowerPoint and Outlook
Languages
Bengali
First Language
English
Advanced (C1)
C1
Timeline
Technical Support Analyst
Experis IT Pvt. Ltd.
04.2024 - Current
B.Tech - Computer Science
MAKAUT
Higher Secondary - Science
Bargachia Union Priyanath Pathshala
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