Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prajna Paromita Goldar

Chennai

Summary

Technical Support Analyst with 1.8 years of experience in application support, production support, and IT operations. Proficient in SQL, Unix/Linux, scripting, Excel, and ticketing tools (ServiceNow), demonstrating strong expertise in incident management, root cause analysis, and client communication.

Overview

1
1
year of professional experience

Work History

Technical Support Analyst

Experis IT Pvt. Ltd.
Chennai
04.2024 - Current
  • Ensured system uptime and business continuity through application and production support across multiple platforms.
  • Executed SQL queries for debugging, performance optimization, and data correction.
  • Resolved application and system errors by performing Unix/Linux troubleshooting and log analysis.
  • Provided incident and change management support in accordance with ITIL standards using ServiceNow.
  • Generated Excel-based MIS reports and dashboards for leadership review and decision-making.
  • Supported batch job scheduling via Control-M/Autosys and conducted job failure analysis with corrective actions.
  • Automated onboarding processes using Python to minimize manual interventions.
  • Gained experience in cloud monitoring with AWS CloudWatch and Azure Monitor in hybrid environments.

Education

B.Tech - Computer Science

MAKAUT
Kolkata
08-2016

Higher Secondary - Science

Bargachia Union Priyanath Pathshala
Kolkata
03-2012

Skills

  • SQL and Java (basic) and Python (scripting)
  • Oracle and MySQL and MS SQL Server
  • Windows and Linux and Unix
  • ServiceNow, JIRA, Control-M, Postman, and Maven
  • Splunk and AppDynamics and Dynatrace and Nagios
  • Azure (VMs, Monitor, Storage)
  • MS Excel (advanced) and PowerPoint and Outlook

Languages

Bengali
First Language
English
Advanced (C1)
C1

Timeline

Technical Support Analyst

Experis IT Pvt. Ltd.
04.2024 - Current

B.Tech - Computer Science

MAKAUT

Higher Secondary - Science

Bargachia Union Priyanath Pathshala
Prajna Paromita Goldar