Prajosh P R
Palakkad
Summary
Dynamic Retail Store Manager with a proven track record, excelling in team leadership and strategic planning. Successfully implemented sustainability initiatives and enhanced operational efficiency, driving revenue growth while fostering a collaborative work environment. Skilled in problem-solving and employee motivation, consistently achieving operational discipline objectives. Proven ability to streamline operations, reduce costs, and improve overall efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
Zudio Trent Ltd.
06.2022 - 10.2024
- Maximize department sales and productivity metrics in line with shop targets
- Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
- Ensure on-time clearance of all soiled and damaged merchandise
- Monitor and implement sales promotion and event in the stores
- Optimize floor space based on merchandise availability, storylines and product sell-off
- Deal with customer queries and complaints effectively
- Ensure store compliance with health and safety regulations
- Monitor inventory levels and order new items
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Motivate the sales team to meet sales objectives by training and mentoring staffs
- Inventory Management and Shrinkage control.
Assistant Concept Manager
Home Centre
09.2021 - 05.2022
- Maximize department sales and productivity metrics in line with shop targets
- Ensure and monitor all stock is displayed according to Visual Merchandising guidelines , Branding and Departmental Layouts.
- Execute Daily floor walk Checklist
- Inventory Management and shrinkage control.
- Ensure the highest health and safety standards of are maintained in store at all times
- Optimize floor space based on merchandise availability, storylines and product sell-off
- Ensure on-time clearance of all soiled and damaged merchandise
- Monitor and implement sales promotion and event in the stores
- Oversee deployment and drive motivation levels of team members
- Mentor team members to ensure greater customer service orientation
Store Manager
Reliance Retail Ltd.
11.2019 - 01.2021
- Deliver excellent service to ensure high levels of customer satisfaction
- Motivate the sales team to meet sales objectives by training and mentoring staffs
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Hire, train and oversee new staff
- Respond to customer complaints and concerns in a professional manner
- Ensure store compliance with health and safety regulations
- Develop and arrange promotional material and in-store displays
- Prepare detailed reports on buying trends, customer requirements and profits
- Undertake store administration duties such as managing store budgets and updating financial records
- Monitor inventory levels and Shrinkage control.
- Ensure and monitor all products are tagged and barcodes before display
Store Manager
Bismi Group
06.2018 - 10.2019
- Managing the store as a profit unit by achieving the store target & handling stock & delivery
- Optimize floor space based on merchandise availability, storylines and product sell-off
- Monitor and implement sales promotion and event in the stores
- Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
- Ensure on-time clearance of all soiled and damaged merchandise
- Support induction of new recruits through buddy system
- Hold Daily and monthly meetings to communicate store and staff performance
- Mentor team members to ensure greater customer service orientation
Showroom Manager
SUNHEART TILES INDIA PVT LTD.
02.2017 - 04.2018
- Managing the store as a profit unit by achieving the store target & handling stock & delivery
- Ensure the highest standards of housekeeping and health standards are maintained in store at all times
- Optimize floor space based on merchandise availability, storylines and product sell-off
- Collate and provide information about the customers (likes, dislikes and opinions) to the buying and designing team
- Monitor and ensure adherence of customer service standards within the Store
- Communicate appropriately with customers including proactive greeting and acknowledgment
- Deal with customer queries and complaints effectively
- Follow procedures for dealing with specific customer orders
Showroom Manager
KHAZANA JEWELLERY PVT LTD.
12.2014 - 08.2016
- Maintain store staff by orienting and training employees
- Managing the store as a profit unit by achieving the store target & handling stock & delivery
- Maintains store staff job results by coaching, counseling and disciplining employees; planning, monitoring, and appraising job results
- Solving customer queries and does activities to know their feedback and response
- Display of Merchandise: - Prominent Display of all the products, with right pattern or theme
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Execute regular inventory audits and shrinkage control measures
- Protects employees and customers by providing a safe and clean store environment
- Maintains the stability and reputation of the store by complying with legal requirements
- Ensure adequate support for all departments (Accounts/HR/IT) in the showroom cluster
Assistant Concept Manager
Home Centre By Lifestyle
12.2008 - 11.2014
- Department Management and Store Standards
- Maximize department sales and productivity metrics in line with shop targets
- Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff
- Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
- Daily floor walk Checklist
- Ensure and monitor all products are price tagged and barcoded before display
- Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
- Ensure and monitor awareness and vigilance at all times of security in the store of company assets, customer property and company goods without any negligence
- Ensure the highest standards of housekeeping and health standards are maintained in store at all times
- Optimize floor space based on merchandise availability, storylines and product sell-off
- Monitor and implement sales promotion and event in the stores
- Ensure and monitor promotions, sell-offs and ageing stocks
- Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
- Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
- Ensure confidentiality with respect to Home Centre retail and sales information
- Hold weekly and monthly meetings to communicate performance highs and lows
- Oversee deployment and drive motivation levels of team members
Education
MBA - Human Resource & Marketing
R M K Engineering College
Chennai, Tamilnadu01.2008
Skills
- SAP
- ORACLE
- ERP
Accomplishments
- Best Customer Service Representative for the year 2008-2009.
- Best Employee of the year 2009-2010.
- Selected and Sponsored for various Workshops organized by the company.
- Achieved the best store award consistently for three years 2009-2010, 2010-2011, and 2011-2012.
Language Proficiency
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Passport Details
- Passport Number: C7983117
- Passport Date Of Issue: 07/02/25
- Passport Expiry Date: 06/02/35
- Place of Issue: Cochin , India
Timeline
Store Manager
Zudio Trent Ltd.
06.2022 - 10.2024
Assistant Concept Manager
Home Centre
09.2021 - 05.2022
Store Manager
Reliance Retail Ltd.
11.2019 - 01.2021
Store Manager
Bismi Group
06.2018 - 10.2019
Showroom Manager
SUNHEART TILES INDIA PVT LTD.
02.2017 - 04.2018
Showroom Manager
KHAZANA JEWELLERY PVT LTD.
12.2014 - 08.2016
Assistant Concept Manager
Home Centre By Lifestyle
12.2008 - 11.2014
MBA - Human Resource & Marketing
R M K Engineering College
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