Overall 22+ years of total IT experience, out of which 12 plus years of Project Management experience in P&C Insurance and Banking Domain. Managed complex projects/programs, cutting across various technologies - Java, ReactJs, .NET, AS400, Mainframe, Algorithmics, OpenPages, Open Edge, Cloud and Digital Technologies. 10 plus Years of programming experience in IBM AS400 midrange technologies and gained domain exposure in global P&C Insurance, India Corporate Payroll/HRMS and ERP systems
Creative Senior Program Manager with exceptional exposure in IT industry. Demonstrated leadership in End-to-End delivery management, distributed agile delivery, complex program management, application modernization, application transformation and mission critical application development.
Strong problem-solving skills and ability to streamline operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills, collaborative leadership approach, promote high level of employee engagement along with healthy work culture to positively impact Client/ Organization success.
Overview
22
22
Years of IT professional experience
1
1
year of post-secondary education
Work History
Senior Program Manager
IBM India
4 2016 - 9 2023
Managed the agile and waterfall delivery of 120+ Headcount
Responsible for Agile scrum delivery, Client escalation management, Conflict management, Risk management, Project Financial, People Management, Employee engagement, Audit & Compliance, Metrics,Operations, Growth & Profitability and Stakeholder Management
Successfully managed Troubled projects through CritSit management, Turnaround Strategy and Recovery Planning
Gained fair level of functional knowledge in P&C Insurance Policy Admin systems (Life400,Insure90,Paxus) and Claims Systems (Fineos)
Technology - Java, ReactJs, .NET, AS400, Mainframe, OpenPages, Open Edge, Oracle, DB2, Cloud and Digital
Delivery Manager
IBM India
07.2010 - 03.2016
Responsible for end-to-end Delivery Management of Small Enhancements, Sub-Projects, BAU Fixes and Production Support of Insurance Policy Admin systems, Claims Systems and Reporting systems.
Responsibilities include Sizing and Estimation,Project planning, WBS creations, Milestone tracking, Project Financial, People management, Data Security and Privacy, Audit compliance, Stakeholder management, Quality management, Communication management etc
Responsible for delivering Small Enhancement Changes, BAU Fixes and providing 24x7 Application Maintenance support of P&C Insurance Systems in AS400 technologies
Leading a team of 15 member development and testing team. Was primarily responsible for on-time and high quality delivery, quality process adherence, review the client deliverables, work allocation to team members and tracking the work progress.
Gained functional knowledge P&C of PAS system like Gemini custom package in AS400 platform
AS400 Senior Developer
IBM India
06.2005 - 09.2008
Providing P&C Policy Administration application (WINS Custom Package) support on application development, enhancement, production support of 24X7 by using AS400 technologies
AS400 Developer
DSQ Software
03.2001 - 06.2005
Worked as AS400 Developer in DSQ Software, L&T Infotech and Mindtree Consulting
Was responsible for Application development, enhancement, application knowledge transfer from onshore to offshore and application maintenance.
Education
Executive Management - Digital Transformation, Data Analytics
IIT
Delhi
Jan.2024 - Dec.2024
PGDCS - Computer Systems
Post Graduate Diploma In Computer Systems
Kerala,India
04.2001 -
Skills
Complex Project Management - Agile, Hybrid
Software
IBM AS400 - RPG, ILE,CL,DB2,SQL
P&C Domain Techno-Functional Skills
Accomplishments
Consistently received High Client Satisfaction Score (CSAT) from Client management and client leadership for delivery excellence and received Awards/Recognitions multiple times.
Received Cash Awards towards IBM Entrepreneur Award 2023, IBM Growth Award 2023 and multiple Service Excellence Awards from 2019 to 2023 for the significant contribution towards IBM Business growth.
Received Technical Top Talent Award from IBM VP & General Manager, Global Delivery for outstanding technical contribution and innovations in IBM AS400 technologies.
Technical Experience
Technical Analysis, Conceptual Design, Detailed Design and Development in IBM AS400 technologies by using RPG/400, RPG ILE, CL/400,DB2,400, SQL/400.
Understanding Business Requirements and converts into Tech Specification as Technical Business Analyst. Discuss with Client's Business SMEs and Technology SMEs on proposed technical solution, technical feasibility, high level estimates for budgeting and agree on delivery timelines.
Provide support on Proposals, Solutioning, SoW creations and Required technical assessment and work with Service Line/Competency management team
Onshore Technical Assignments
IOWA, USA - AS400 Developer, part of application migration team to transfer the knowledge from Client's onshore team to L&T Infotech offshore team
Chicago, USA - Senior AS400 Developer, part of application migration team to transfer the knowledge from Vendor's onshore team to Mindtree consulting offshore team
NY, USA - AS400 Technical SME - As part of business critical high priority project work.
Scotland, UK - AS400 Technical SME - As part of IBM's Onshore Technical delivery team
Badges and Certifications
IBM Certified Project Manager from IBM Leadership Academy
GI Certified from Insurance Institute of America
Certified Scrum Master from Scrum Alliance
SAFe Agilist from Scaled Agile
Timeline
Executive Management - Digital Transformation, Data Analytics