PLAYING CRICKET
PRAJWAL KUMAR ALVA
SENIOR CLAIM EXECUIVE
Bantwal
Summary
To achieve professional excellence and value addition to my career through dedicated work creativity and teamwork
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Senior Claim Exective
Iffco Tokio General Insurance Company Ltd
Udupi
01.2018 - Current
- Handling various claims like OEM and Non OEM
- Maintaining daily report of insurance claims.
- Inspecting the accidental vehicle.
- Checking for eligibility of insurance for the damaged vehicles.
- Healthy relationship with workshop and customers.
- Settling online claims on daily basis in QCS claims within 4 hrs TAT.
Motor Claim Manager
Reliance General Insurance Company Ltd
Bangalore
08.2015 - 12.2017
- Handling various claims like OEM and Non OEM
- Maintaining daily report of insurance claims.
- Inspecting the accidental vehicle.
- Checking for eligibility of insurance for the damaged vehicles.
- Healthy relationship with workshop and customers.
Bodyshop Service Advisor
METRO FORD
Bangalore
09.2012 - 06.2015
- Handling accident vehicle repairs, handling service customers, handling insurance claims,
- Assist service customer to diagnose trouble/defects in the car and suggest remedial measures,
ensure cost & time estimates given.
- Opening job cards. Allotting jobs to the respective technician. Giving proper estimate to the
customer about vehicle. Taking the trial of Vehicle after repairing. Explain the Bill to
customer. Follow up to customer after service and take the feedback.
- Negotiated the cost of repairs to develop fleet pricing when necessary.
- Verified the need for and authorized mechanical repairs as necessary to maintain driver
safety and vehicle reliability
- Interacted with the co-workers, team members, management, clients and others in a
professional manner.
- Recruited and supervised the service technicians for their team and monitored their
performance in servicing customers.
- Provided training on administrative policies and procedures for their team
- Encouraged technicians to keep their skills up-to-date through periodic technical training on
new systems.
- Maintained Customer Service Index (CSI) rating by resolving customer complaints as per
dealership policy.
- Remarkable experience in explaining the service needs of each client’s vehicle
- In-depth knowledge of automobile systems and repair procedures
- Ability to sell additional services according to dealership standards
- Ability to review individual client needs and to ask for the sale
- Excellent presentation and telephone skills
- Strong communication and organizational skills
- Proven negotiation, sales and closing skills
Education
High School Diploma -
VIVEKANDA POLYTECHNIC PUTTUR
PUTTUR 06.2008 - 05.2011
Associate of Arts - Art Education
SVS COLLEGE
BANTWAL 03.2006 - 05.2008
Highschool - High School
SVS HIGH SCHOOL
BANTWAL 06.2003 - 03.2006
Skills
Automobile claims specialist
undefinedInterests
WATCHING MOVIES
READING BOOKS
GYM
TRAVELLING PLACES, BIKE RIDING
PERSONAL DETAILS
- Father Name: PRABHAKAR ALVA
- Date Of Birth :01-03-1991
- Marital Satus: Single
PERMANENT ADDRESS
S/o PRABHAKARA ALVA
1-47
Badaje guttu house
Amtady Post and village
Bantwal T.Q
574211
DECLARATION
I here affirm that the information in this document is accurate and true to the best of my knowledge.
Place:
Date :
Signature
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Claim Exective
Iffco Tokio General Insurance Company Ltd
01.2018 - Current
Motor Claim Manager
Reliance General Insurance Company Ltd
08.2015 - 12.2017
Bodyshop Service Advisor
METRO FORD
09.2012 - 06.2015
High School Diploma -
VIVEKANDA POLYTECHNIC PUTTUR
06.2008 - 05.2011
Associate of Arts - Art Education
SVS COLLEGE
03.2006 - 05.2008
Highschool - High School
SVS HIGH SCHOOL
06.2003 - 03.2006
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