PRAJWAL CHIGOD

Key Result Areas

• Creating & managing the estimates, project plan, project schedule, resource allocation and expenses to ensure targets were reached.
• Designing detailed technical components utilizing high- level architecture, design patterns and reusable code, considering real time constraints.
• Increased sales of products through LMS software by 10%.
• Developing and scoping of new product (HomeCare).
• Feature migration of InstaRepair from old legacy system to new inbuilt CRM abled to cut ETA by 50%.
• payment tracking and refund process through centralized system.

PROJECTS:

Payments & Refunds (Ongoing) -

Technologies Used - Python, Django, Django REST framework, MySQL, JavaScript, ReactJS

• Solving problem of tracking payments across system and processing refund for customer on need by need basis.
• Seamless refund processing with single click of button with automated payment calculation and adjustments.
• API implementation for tracking of payments, checking status, processing refund, and check status of refund using Django REST framework upon Django framework, with Python as backend language.
• Implementation of frontend UI for visibility of state of payments and refund data using ReactJS library with Javascript.
• Dashboard Filter Implementation for easier identification for refund eligible cases.

HomeCare Product (2022) -

Technologies Used - Python, Django, Celery, Redis, MySQL

• Revolutionized the sales process by streamlining the purchase of multiple service categories into a single click, resulting in increased sales and a better customer experience.
• Responsible for Technical design and development.
• Implemented rules and configurations for this product.
• Implementation of asynchronous task management using Celery job queue with Redis as its broker.

InstaRepair Services (2022) -

Technologies Used - Python, Django, Django REST framework, MySQL, Celery, Redis, Javascript, ReactJS

• Managed migration of this system from legacy system to inbuilt custom CRM. This helped service team to serve customers better and faster.
• Optimization of current workflow, added new features to which made team easier to cater needs of customer.
• Implementation of workflow using python. API implementation and configuration using Django REST framework.
• Developed UI using ReactJS library with Javascript as language.

TRAI DLT Regulation Implementation (2021) -

Technologies Used - Python

• In 2021 TRAI (Telecom Regulatory Authority of India) made a regulatory changes where companies to be able to send SMS to customers have to be registered in its DLT platform.
• Our company sends a high volume of transactional and promotional SMS messages to our valued customers on a regular basis.
• Spearheaded the implementation of necessary regulatory changes and collaborated with third-party SMS providers to ensure uninterrupted flow of both transactional and promotional SMS through our notification system.
• Developed required changes for the SMS API using python.

Lead Management System (2020) -

Technologies Used - Python, Django, Django REST framework, MySQL, Celery, Redis, Javascript, ReactJS

• Developed API for creating / updating and deleting of leads by using Django REST framework and UI using ReactJS library with Javascript as backend.
• Built multiple features like permission based login. Reports for managers. Funnel View for understanding sales journey.
• Built audit log to track lead history.
• Pushed profitability of company by integrating system with Webengage for automated journeys, which increased sales by 20%.
• Used SSE for push notifications to nudge agents on lead assignment and potential sale opportunity.